Plantronics Blackwire 200 User Guide - Blackwire 210/220 - Page 5

Troubleshooting Problem I cannot hear caller. Solution • The USB headset is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select "Blackwire C210/ C220" as the audio device. • Listening volume is too low. Press the volume up button on the headset. Callers cannot hear me. Sound in headset is distorted. I can hear echo in headset. • Headset is muted. Press the mute button on headset to unmute the microphone. • Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. • The USB headset is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Audio Devices to select "Blackwire C210/C220" as the voice device. • Lower the listen volume on your softphone until the distortion disappears. • Adjust volume on headset. The other headset I was using to listen to music does not work any more. My headset stops responding to button presses. My headset does not work with the headset I am using on my PC. (I cannot answer or disconnect from the headset call button). • The USB headset will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio. • When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state. • Check compatibility list on plantronics.com/software to ensure your softphone is compatible for remote answer and disconnect. • When a PC goes into standby or hibernation, the USB headset is no longer powered on. Be sure your PC is in an active state. • Be sure Plantronics software is installed and running. 8 Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Tel: 800-789-4971 plantronics.com For product support contact us at plantronics.com/support. ©2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All other trademarks are the property of their respective owners. Patents US D540777; D540778 82874-16 (03.10)