Plantronics Blackwire 435 User Guide - Page 12

Troubleshooting Problem I cannot hear. Solution Ensure that the C435 is set as the default listening device in Windows. Ensure that the C435 is set as the audio device in the softphone (refer to softphone manufacturer for instructions on changing the audio output). Make sure that the volume settings on the headset, Windows and softphone are not turned down. I cannot be heard. Ensure that the C435 is set as the default microphone device in Windows. Ensure that the C435 is set as the audio device in the softphone (refer to softphone manufacturer for instructions on changing the audio output). Make sure that the softphone and headset are not muted. I cannot answer a call with the headset. Ensure that the C435 is set as the audio device in the softphone (refer to softphone manufacturer for instructions on changing the audio output). Refer to the Plantronics compatibility guide (http://www.plantronics. com/compatibiltyguide); you may need to download software to enable call control with your particular softphone. http://www.plantronics.com/businesssoftware I cannot take my headset off mute using the softphone / I cannot take the softphone off mute using my headset. Your softphone may need Plantronics software to synchronise the mute control on the PC with the headset. Refer to the Plantronics compatibility guide (http://www.plantronics. com/compatibiltyguide); you may need to download software to enable call control with your particular softphone. http://www.plantronics.com/businesssoftware The volume control on the headset does not adjust Windows volume. The headset volume is local unless you have installed Plantronics software. With the software, the headset volume is synchronised to Windows. http://www.plantronics.com/businesssoftware ��12