Plantronics Blackwire 500 Blackwire C510/C520 User Guide
Plantronics Blackwire 500 Manual
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Plantronics Blackwire 500 manual content summary:
- Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 1
Blackwire™ C510/C520 USB Corded Headset User Guide - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 2
Your Headset 6 Fit Headset 6 Daily Use 7 Connect PC and Call 7 Incoming/Outgoing Calls 7 Adjust Your Headset Volume 8 Mute a Call 8 Plantronics Spokes Software 9 Plantronics Control Panel 9 Applications tab 9 Preference Tab 10 About tab 10 Plantronics Update Manager 11 Troubleshooting 12 Headset 12 - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 3
new Plantronics product. This guide contains instructions for setting up and using your Blackwire C510/C520 headset. Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product. Computer • Supported Operating - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 4
What's in the package Blackwire C510 Headset with inline controller (monaural) Blackwire C520 Headset with inline controller (stereo) Carrying case 4 - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 5
muted Smart Sensor™technology Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side. Smart Sensor Feature Function Auto Answer Calll When you are not wearing your headset and have an incoming call on your PC, put on the - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 6
Wearing Your Headset Fit Headset 1 Slide the headband until it fits comfortably over both ears. 2 If still too tight, stretch the headband for better comfort. 3 For optimal voice clarity, bend the boom and place the microphone close to mouth. 6 - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 7
the Audio tab set the Plantronics C510/C520 device for the Sound Playback. 4 Place a call using your softphone software. Incoming/Outgoing Calls 1 To place a call Dial number using your softphone software application. 2 To answer a call • Put on headset to answer call with Smart Sensor technology - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 8
inline control to increase listening volume. 2 Press the volume down button ( ) on the headset inline control to decrease listening volume. Mute a Call 1 During a call, press the mute button on the headset inline control to mute the microphone. When mute is on, the mute LED is solid red (you will - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 9
User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To access the Plantronics Control Panel, load Plantronics Spokes software by visiting plantronics.com/software and click on the download button. To start this utility - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 10
status based on wearing state (dependent upon softphone compatibility) When headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or Offline About tab Provides online access to the user guide and support and displays your headset system's information. 10 - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 11
Manager, you can download new software and firmware versions when they are available. To change settings such as checking for updates manually or automatically or to install new updates, go to the Start menu > Programs > Plantronics > Plantronics Update Manager. Check for Updates Automatically - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 12
Troubleshooting Headset I cannot hear caller. Callers cannot hear me. Listening volume is too low. Press the volume up button on the headset. The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 13
responding to button presses. When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state. The "Auto Answer call" function is not working. Make sure the speaker capsule is placed on your ear so the ear cup makes good contact with your - Plantronics Blackwire 500 | Blackwire C510/C520 User Guide - Page 14
HELP? www.plantronics.com/support Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Plantronics BV South Point Building C Scorpius 140 2132 LR Hoofddorp Netherlands © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or
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Blackwire
™
C510/C520
USB Corded Headset
User Guide