Plantronics C610 User Guide - Blackwire C610/C620 - Page 5

TROUBLESHOOTING Problem I cannot hear caller. Callers cannot hear me. Sound in headset is distorted. I can hear echo in headset. The other headset I was using to listen to music does not work any more. My headset stops responding to button presses. My headset does not work with the headset I am using on my PC. (I cannot answer or disconnect from the headset call button). Solution • The USB adapter is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select "Plantronics C610/ C620" as the audio device. • Listening volume is too low. Press the volume up button on the headset. • Headset is muted. Press the mute button on headset to unmute the microphone. • Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. • The USB adapter is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select "Plantronics C610/C620" as the voice device. • Lower the listen volume on your softphone until the distortion disappears. • Adjust volume on headset. • The USB adapter will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio. • When a PC goes into standby or hibernation, the USB adapter no longer is powered on. Be sure your PC is in an active state. • Check compatibility list on www. plantronics.com/personocall to ensure your softphone is compatible for remote answer and disconnect. • When a PC goes into standby or hibernation, the USB adapter is no longer powered on. Be sure your PC is in an active state. • Be sure PerSono Suite software is installed and running. 8 Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Tel: 800-789-4971 www.plantronics.com For product support contact us at www.plantronics.com/support. ©2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, PerSono Suite, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents EM 001024681-0001; 001024681-0002; Patents Pending 83001-22 (11.09)