Plantronics CS70N/HL10 User Guide - Page 10

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BASE INDICATOR LIGHTS Indicator Lights Talking/Muted (Green) Power (Red) Charging (Amber) Action Charging Fully Charged Power Talking Muted Light Flashes amber Solid amber Solid red Solid green Flashes green VOICE TUBE REPLACEMENT 1 2 To replace voice tube: 1. Slide old voice tube out. 2. Slide in spare voice tube. 18 TROUBLESHOOTING Problem I plugged everything in but the lights won't come on. Solution • Check that the AC charger jack is connected to the base unit. • Check that the AC charger is securely connected to a working wall outlet. • Check that the AC charger is the model supplied by Plantronics. My headset does not work with the base unit. Callers cannot hear me. • Check that the phone is connected to the base unit's phone cord jack and it is pushed in firmly. • Check that the phone handset is connected to the base's phone handset jack and it is pushed in firmly. • Headset may be out of range of the base. Move closer to base unit until headset is within range. Range varies with office environment. • Headset battery is dead. Recharge the battery by placing the headset in the headset charging cradle or by using the AC charger supplied. See page 9. • Listening volume too low. Press the volume up button on the headset. If the volume is still too low, select another listening volume major adjust switch setting. See page 15. • Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 14. • You may have to resubscribe your headset with the base. See page 11. • Headset is muted. Long press (3 sec.) the volume down button on headset to unmute the microphone. See page 16. • Improper positioning of voice tube. Try various other positions. • Voice tube may be clogged. Remove voice tube and test to see if callers can hear you without it. If they can, then replace the clogged voice tube. See page 18. • Speaking volume is too low. Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 16. If the volume is still too low, select another speaking volume major adjust setting as described on page 16. • Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 14. I can hear a dial tone in more than one configuration position. Phone will work in more than one configuration dial position. Use the position that sounds best to you and the person you call. I cannot hear a dial tone in any configuration position. I cannot hear caller/dial tone. • Check that the phone is connected to the base's phone cord jack. See page 6. • Check that the phone handset is connected to the base's phone handset jack. See page 6. • Check that all cords and jacks are connected correctly. • Check that the base has power (red indicator light) and the headset battery is fully charged. • Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 14. • Ensure you are in headset mode. Press the call control button to select correct mode. The talk indicator light on the base is green. 19

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19
18
Problem
Solution
I plugged everything in but
the lights won’t come on.
• Check that the AC charger jack is connected to the base unit.
• Check that the AC charger is securely connected to a working
wall outlet.
• Check that the AC charger is the model supplied by Plantronics.
M
y he
a
dset does not wor
k
with the b
a
se unit.
• Check that the phone is connected to the base unit
’
s phone cord
jack and it is pushed in
f
irmly.
• Check that the phone handset is connected to the base
’
s phone
handset jack and it is pushed in
f
irmly.
•
H
eadset may be out o
f
range o
f
the base.
M
o
v
e closer to base
unit until headset is within range.
R
ange
v
aries with o
ff
ice
en
v
ironment.
•
H
eadset battery is dead.
R
echarge the battery by placing the
headset in the headset charging cradle or by using the AC
charger supplied.
S
ee page
9
.
•
L
istening
v
olume too low. Press the
v
olume up button on the
headset.
If
the
v
olume is still too low
,
select another listening
v
olume major adjust switch setting.
S
ee page
15
.
•
I
ncorrect con
f
iguration dial setting
f
or your phone.
T
ry other
phone con
f
iguration dial settings on the base unit.
E
nsure the
selected number is in line with the position indicator.
S
ee page
14
.
•
Y
ou may ha
v
e to resubscribe your headset with the base.
S
ee
page
11
.
•
H
eadset is muted.
L
ong press
(3
sec.
)
the
v
olume down button
on headset to unmute the microphone.
S
ee page
16
.
•
I
mproper positioning o
f
v
oice tube.
T
ry
v
arious other positions.
•
V
oice tube may be clogged.
R
emo
v
e
v
oice tube and test to see i
f
callers can hear you without it.
If
they can
,
then replace the
clogged
v
oice tube.
S
ee page
18
.
•
S
peaking
v
olume is too low.
I
ncrease the speaking
v
olume by
adjusting the speaking
v
olume minor adjust buttons on the base
unit as described on page
16
.
If
the
v
olume is still too low
,
select
another speaking
v
olume major adjust setting as described on
page
16
.
•
I
ncorrect con
f
iguration dial setting
f
or your phone.
T
ry other
phone con
f
iguration dial settings on the base unit.
E
nsure the
selected number is in line with the position indicator.
S
ee page
14
.
I c
a
n he
a
r
a
di
a
l tone in
more th
a
n one
con
f
igur
a
tion position.
Phone will work in more than one con
f
iguration dial position.
U
se the position that sounds best to you and the person you call.
I c
a
nnot he
a
r
a
di
a
l tone
in
a
ny con
f
igur
a
tion
position.
• Check that the phone is connected to the base
’
s phone
cord jack.
S
ee page
6
.
• Check that the phone handset is connected to the base
’
s
phone handset jack.
S
ee page
6
.
I c
a
nnot he
a
r
c
a
ller
/
di
a
l tone.
• Check that all cords and jacks are connected correctly.
• Check that the base has power
(
red indicator light
)
and the
headset battery is
f
ully charged.
•
T
ry other phone con
f
iguration dial settings on the base unit.
E
nsure the selected number is in line with the position indicator.
S
ee page
14
.
•
E
nsure you are in headset mode. Press the call control button to
select correct mode.
T
he talk indicator light on the base is green.
C
a
llers c
a
nnot he
a
r me.
Fully Charged
Solid amber
Charging
Flashes amber
Solid green
Power
Solid red
Talking
Flashes green
Muted
Action
Light
Indicator Lights
Talking/Muted (Green)
Power (Red)
Charging (Amber)
2
1
To replace voice tube:
1. Slide old voice tube out.
2. Slide in spare voice tube.