Plantronics Calisto 240 User Guide - Page 8
Troubleshooting - usb handset
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4 Troubleshooting Handset does not dial out 1. Unplug all Audio Devices from the PC 2. Reconnect the P240-M 3. Choose Set Up Audio and Video from Tools in the Microsoft Lync menu 4. Choose "default Calisto P240-M" I always get Microsoft Lync dialtone when I press the speakerphone button. I cannot just stream audio through the speakerphone. The speakerphone button is designed to take Lync off hook when no call is present, to stream audio through the handset speakerphone install Plantronics Spokes software and de-select the option to enable Lync dialtone in the Preferences tab of the Plantronics Control Panel. I do not get Caller ID Check the compatibility of your softphone. The P240 does not get Caller ID information from Avaya One-X or Cisco IP Communicator. I cannot dial out Check the compatibility of your softphone. Cisco IP Communicator does not support dialing from the P240. I cannot use the dialpad to navigate menus or enter information while in a call Check the compatibility of your softphone. Use the softphone keypad, some softphones may not support in call DTMF signaling. Avaya One-X does not support in call DTMF tones from external devices. Plantronics Calisto P240 USB Handset 8