Plantronics Encore User Guide - Page 11

Troubleshooting - ear cushion

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GB TROUBLESHOOTING MAINTENANCE HINTS FOR OPTIMUM PERFORMANCE Replace voice tube every six months. Replace ear cushions every six months. Clean cable with a moist cloth once a month or when necessary. PROBLEM Callers cannot hear me For Voice Tube models, determine if the voice tube is clogged or positioned improperly. For Noise Cancelling models, make sure the microphone is facing your mouth and positioned properly. PROBLEM I cannot hear callers Verify that the Quick Disconnect™ is connected. Make sure the earpiece is positioned properly. PROBLEM Headband is uncomfortable Adjust the headband by lengthening or shortening the band. PROBLEM Headset sound is "too tinny" Adjust the tone control to the "o" position. PROBLEM Headset sound is too muddy Adjust the tone control to the "•" position. 7

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7
MAINTENANCE HINTS FOR OPTIMUM PERFORMANCE
Replace voice tube every six months.
Replace ear cushions every six months.
Clean cable with a moist cloth once a month or when necessary.
PROBLEM
Callers cannot hear me
For Voice Tube models, determine if the voice tube is
clogged or positioned improperly.
For Noise Cancelling models, make sure the microphone is facing
your mouth and positioned properly.
PROBLEM
I cannot hear callers
Verify that the Quick Disconnect™ is connected.
Make sure the earpiece is positioned properly.
PROBLEM
Headband is uncomfortable
Adjust the headband by lengthening or shortening the band.
PROBLEM
Headset sound is “too tinny”
Adjust the tone control to the "o" position.
PROBLEM
Headset sound is too muddy
Adjust the tone control to the
“
•
”
position.
GB
TROUBLESHOOTING