Polaroid I832 User Guide - Page 94

Troubleshooting Problems - windows drivers

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11 Troubleshooting Problems The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under "Getting Help". Symptom Problem Solution I receive an error message when I am installing "Polaroid i832 Camera Driver". I cannot upload images to my computer. I cannot run the "Polaroid i832 Camera Driver". "Polaroid i832 Camera Driver" does not load. Connection failure. Camera Driver is not installed. Conflict with another camera driver or capture device. Shut down all other applications and attempt to reinstall the driver. Check to see if the USB controller in your BIOS is activated. If this does not work contact your national customer support representative, refer to the instruction manual included with your PC. Check all cable connections are secured. You need to install the camera driver for Windows 98SE systems. If you have another camera installed on your computer, remove it and it's driver completely from your system to avoid conflicting with it. My CD Installation wizard does not work. Images do not show on TV. The auto installation file is switched off or The CD-ROM is disconnected. Video cable is not connected correctly. Go to the computer desktop. Right click on "My Computer". Click "Properties". Select "Device Manager". Double click on "CD_ROM", double click on "CD-R (normally the manufacturer's name. Click on "Settings". Ensure both "Auto insert notification" and the "disconnect" are ticked. If you change the settings the computer will ask you to restart your PC. Click "Yes". Make sure the video cable is connected to the TV "Video In" socket. The video clip (AVI) file DivX codec is not installed yet. Download and install the DivX or DivX Doctor cannot be played. II from CD The camera is detected by the Windows and works properly. But a driver letter of the Removable disk is not created. The removable disk crashes with the network drives. Disconnect the crashed network drive and reserve this drive letter for the camera. 94 Polaroid i832 Digital Camera User Guide www.polaroid-digital.com

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94
Polaroid i832 Digital Camera User Guide
www.polaroid-digital.com
11 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
Symptom
Problem
Solution
I receive an error message
when I am installing “Polaroid
i832 Camera Driver”.
“Polaroid i832 Camera Driver”
does not load.
Shut down all other applications and attempt
to reinstall the driver.
Check to see if the USB controller in your BIOS
is activated. If this does not work contact your
national
customer
support
representative,
refer to the instruction manual included with
your PC.
I cannot upload images to my
computer.
Connection failure.
Check all cable connections are secured.
I cannot run the “Polaroid
i832 Camera Driver”.
Conflict with another camera
driver or capture device.
If you have another camera installed on your
computer, remove it and it’s driver completely
from your system to avoid conflicting with it.
Camera Driver is not installed.
You need to install the camera driver for
Windows 98SE systems.
Images do not show on TV.
Video cable is not connected
correctly.
Make sure the video cable is connected to the
TV “Video In” socket.
My CD Installation wizard
does not work.
The
auto
installation
file
is
switched off or The CD-ROM is
disconnected.
Go to the computer desktop. Right click
on
“My
Computer”.
Click
“Properties”.
Select “Device Manager”. Double click on
“CD_ROM”, double click on “CD-R (normally
the manufacturer’s name. Click on “Settings”.
Ensure both “Auto insert notification” and the
“disconnect” are ticked. If you change the
settings the computer will ask you to restart
your PC. Click “Yes”.
The
video
clip
(AVI)
file
cannot be played.
DivX codec is not installed yet.
Download and install the DivX or DivX Doctor
II from CD
The camera is detected by
the
Windows
and
works
properly. But a driver letter
of the Removable disk is not
created.
The removable disk crashes with
the network drives.
Disconnect the crashed network drive and
reserve this drive letter for the camera.