Polaroid i733LP User Guide - Page 91

Troubleshooting Problems - digital camera problems

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11 Troubleshooting Problems The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under "Getting Help". Symptom Problem Solution I receive an error message when I am installing "Polaroid i733 Camera Driver". "Polaroid i733 Camera Shut down all other applications and attempt to reinstall Driver" does not load. the driver. Check to see if the USB in your BIOS is activated. Please refer to Polaroid web site to activate the USB in the BIOS. I cannot upload images to my computer. Connection failure. Check all cable connections are secured. Camera Driver is not You need to install the camera driver for Windows 98SE installed. systems. I cannot run the "Polaroid i733 Camera Driver". Conflict with another camera driver or capture device. If you have another camera installed on your computer, remove it and it's driver completely from your system to avoid conflicting with it. My CD Installation wizard does not work. The auto installation file is switched off or The CD-ROM is disconnected. Go to the computer desktop. Right click on "My Computer". Click "Properties". Select "Device Manager". Double click on "CD_ROM", double click on "CD-R (normally the manufacturer's name. Click on "Settings". Ensure both "Auto insert notification" and the "disconnect" are ticked. If you change the settings the computer will ask you to restart your PC. Click "Yes". Images are not shown Video cable is not Make sure the video cable is connected to the TV "Video on TV. connected correctly. In" socket. The video clip (AVI) DirectX version is lower file cannot be played. than 9.0 Install DirectX 9.0 or above. Visit http://www.microsoft.com/directx for more details. The camera is detected by the Windows and works properly. But a driver letter of the Removable disk is not created. The removable disk crashes with the network drives. Disconnect the crashed network drive and reserve this drive letter for the camera. Polaroid i733 Digital Camera User Guide 91 www.polaroid.com

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91
Polaroid i733 Digital Camera User Guide
www.polaroid.com
11 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
Symptom
Problem
Solution
I receive an error
message when I am
installing “Polaroid
i733 Camera Driver”.
“Polaroid
i733
Camera
Driver” does not load.
Shut down all other applications and attempt to reinstall
the driver.
Check to see if the USB in your BIOS is activated.
Please refer to Polaroid web site to activate the USB in
the BIOS.
I cannot upload
images to my
computer.
Connection failure.
Check all cable connections are secured.
Camera
Driver
is
not
installed.
You need to install the camera driver for Windows 98SE
systems.
I cannot run the
“Polaroid i733
Camera Driver”.
Conflict
with
another
camera driver or capture
device.
If you have another camera installed on your computer,
remove it and it’s driver completely from your system to
avoid conflicting with it.
My CD Installation
wizard does not
work.
The auto installation file
is switched off or The
CD-ROM is disconnected.
Go to the computer desktop. Right click on “My
Computer”.
Click
“Properties”.
Select
“Device
Manager”. Double click on “CD_ROM”, double click
on “CD-R (normally the manufacturer’s name. Click on
“Settings”. Ensure both “Auto insert notification” and the
“disconnect” are ticked. If you change the settings the
computer will ask you to restart your PC. Click “Yes”.
Images are not shown
on TV.
Video
cable
is
not
connected correctly.
Make sure the video cable is connected to the TV “Video
In” socket.
The video clip (AVI)
file cannot be played.
DirectX version is lower
than 9.0
Install DirectX 9.0 or above. Visit
The
camera
is
detected
by
the
Windows and works
properly.
But
a
driver letter of the
Removable disk is not
created.
The
removable
disk
crashes with the network
drives.
Disconnect the crashed network drive and reserve this
drive letter for the camera.