Rheem Professional Powered Damper Series Use and Care Manual - Page 22

Before You Call For Service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur, such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs. Problem Possible Causes What To Do Condensation This usually happens when a • This is normal. After the water in the tank warms new heater is filled for the first up, the condensation will disappear. If, however, the time condition persists, examine the piping and fittings for possible leaks. Refer to the "Condensation" informa- tion in the "Installing the Water Heater" section of this manual. Moisture from the products of • This is normal and will disappear in time. Excessive combustion condensing on the condensation can cause main burner outage. Refer to tank surface. the "Condensation" information in the "Installing the Water Heater" section of this manual. An undersized water heater will • Use a water heater size that meets the requirements of cause condenstion. your needs. Yellow flame or soot Scale on top of the burner. • Contact a qualified service technician to purge air from the gas line. Flue or combustion air inlet openings are restricted. • Remove obstruction or debris from flue or combustion air inlet openings on water heater jacket. Not enough combustion or ven- • tilation air supplied to the water heater location. Proper operation of the water heater requires air for combustion and ventilation. See the "Combustion and Ventilation Air" information in the "Installing the Water Heater" section of this manual. Unable to light main burner Air in gas line. • Contact a qualified service technician to purge air from the gas line. Pilot burner orifice clogged. • Pilot should be cleaned or replaced by a qualified service technician. Pilot burner tube pinched or clogged. • The pilot burner should be cleaned, repaired, or replaced by a qualified service technician. Damper unable to open. • Contact a qualified service technician to evaluate damper. • Refer to "Gas Valve Error Codes" in the "Gas Valve LED Codes" section of this manual. Wire connection(s) not fully secured. • Contact a qualified service technician to confirm wire connection(s). Combustion shut-off device tripped. • Combustion shut-off device should be inspected by a qualified service technician. Gas control (thermostat) prob- • Contact a qualified service technician. lem. • Refer to "Gas Valve Error Codes" in the "Gas Valve LED Codes" section of this manual. Main burner does not Combustion shut-off device stay lit tripped. • Combustion shut-off device should be inspected by a qualified technician. Gas control (thermostat) shut- • Contact a qualified service technician. off device tripped. CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors, dampers, or other safety devices. Refer repairs to qualified service personnel. 22