Rheem Solaraide HE Use and Care Manual - Page 11

Trouble Shooting Guide NATURE OF TROUBLE No Hot Water POSSIBLE CAUSE 1. Improper Wiring 2. No Power - blown fuse or circuit breaker tripped a. Shorted wiring b. Circuit overloaded c. Improper wiring d. Grounded element or thermostat 3. Manual Reset Limit (ECO) open a. Thermostat defective b. Thermostat out of calibration c. Heat build-up due to loose wires d. Defective Limit (ECO) 4. Solar System Incorrectly Installed 5. Defective Element 6. Leaking plumbing or open hot water faucet(s) SERVICE Rewire per Wiring Diagram ** Replace or repair ** Provide adequate circuit or reduce load ** Rewire per diagram ** Replace Refer to "Operation Section" ** Replace ** Lower setting or replace ** Tighten wire connections ** Replace ** Check Installation ** Replace Element Make sure all faucet(s) are closed and check water meter. Not enough Hot Water 1. Heater undersized 2. Defective Element 3. Miswired or defective thermostat 4. Solar System Incorrectly Installed 5. See #6 above (In No Hot Water) Reduce rate of hot water use ** Check amperage, replace element if low ** Check wiring or replace ** Check Installation Water too hot or not hot enough 1. Thermostat setting too high or low 2. Thermostat out of calibration 3. Solar System Incorrectly Installed 4. Grounded Element Change setting as required ** Replace ** Check Installation ** Replace Noisy heating element 1. Scale build-up on element ** Remove and clean Rattling noise during periods of water usage 1. Internal Heat Trap fittings in operation 2. Loose Pipes 3. Water Pressure too high 4. Scale Build-up inside tank None. The rattling noise is normal for Heat Trap fittings when in operation and does not indicate a need for service. Check and call local utility if necessary Drain and flush tank. ! CAUTION ** For your safety, DO NOT attempt repair of Electrical Wiring, Thermostat, Heating Element or other Operating Controls. Refer repairs to qualified service personnel. How to Obtain Service Assistance 1. Should you have any questions about your new water heater, or if it requires adjustment, repair, or routine maintenance, it is suggested that you first contact your installer, plumbing contractor or previously agreed upon service agency. In the event that the firm has moved, or is unavailable, refer to the telephone directory commercial listings or local utility for qualified service assistance. 2. Should your problem not be solved to your complete satisfaction, you should then contact the Manufacturer's National Service Department at the following address: 2600 Gunter Park Drive Montgomery, Alabama 36109-1413 Phone: 1-800-432-8373. 11 When contacting the manufacturer, the following information should be made available: a. Model and serial numbers of the water heater as shown on the rating plate attached to the jacket of the heater. b. Address where water heater is located and can be seen. c. Name and address of installer and any service agency who per- formed service on the water heater. d. Date of original installation and dates any service work was per- formed. e. Details of the problem as you can best describe them. f. List of people, with dates, who have been contacted regarding your problem.