Ricoh AFICIO2090 Printer Guide - Page 125

Troubleshooting, If this happens, Try this, The EB-105EX does

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CC-3 Troubleshooting If this happens The EB-105EX does not respond to a Print command. You cannot print with QuarkXPress 3.32 using the PSPrinter 8.7.2 driver on a Mac OS computer. Try this • Make sure the copier was not disconnected. If the administrator or operator has selected Suspend Printing on the copier operation panel or Command WorkStation to interrupt printing, your print job will not resume until someone selects Resume Printing from the Functions menu on the copier operation panel or clicks the function key on Command WorkStation. • Make sure the EB-105EX is selected as the current copier. Before printing, you must select the EB-105EX as the current printer from your Windows computer, Mac OS computer, or UNIX workstation. • Make sure the copier is switched on. Someone may have turned the copier off, or the Power Saver mode function may have engaged. Even with the copier off, the EB-105EX appears in the Chooser as long as the EB-105EX itself is turned on. • If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility that the job was sent to the Novell queue and that the queue is being used by the EB-105EX. • Make sure the job does not contain a PostScript error. Contact the operator, or use Fiery WebSpooler or Fiery Spooler to check job status. In Fiery WebSpooler or Fiery Spooler, a job containing a PostScript error appears in red. To obtain information on the PostScript error, make sure the Print to PS Error option is set to Yes in EB-105EX Setup. For more information, see the Configuration Guide. • Remove the file called Balloon Help from your QuarkXPress application folder and restart QuarkXPress.

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C
C-3
Troubleshooting
The EB-105EX does not
respond to a Print command.
•
Make sure the copier was not disconnected.
If the administrator or operator has selected Suspend Printing on the copier operation
panel or Command WorkStation to interrupt printing, your print job will not resume
until someone selects Resume Printing from the Functions menu on the copier
operation panel or clicks the function key on Command WorkStation.
•
Make sure the EB-105EX is selected as the current copier.
Before printing, you must select the EB-105EX as the current printer from your
Windows computer, Mac OS computer, or UNIX workstation.
•
Make sure the copier is switched on.
Someone may have turned the copier off, or the Power Saver mode function may have
engaged. Even with the copier off, the EB-105EX appears in the Chooser as long as the
EB-105EX itself is turned on.
•
If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
EB-105EX.
•
Make sure the job does not contain a PostScript error.
Contact the operator, or use Fiery WebSpooler or Fiery Spooler to check job status.
In Fiery WebSpooler or Fiery Spooler, a job containing a PostScript error appears
in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in EB-105EX Setup. For more information, see the
Configuration Guide
.
You cannot print with
QuarkXPress 3.32 using the
PSPrinter 8.7.2 driver on a
Mac OS computer.
•
Remove the file called Balloon Help from your QuarkXPress application folder and
restart QuarkXPress.
If this happens
Try this