Ricoh Aficio GX e3350N User Guide - Page 212
Open Windows' Device Manager, and then, the Computer and Installation Area. - software disk
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7. Troubleshooting Quick Install for USB The CD-ROM may not be inserted properly. Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly. The power cord or USB cable may not be properly Check that the power cord and USB cable are connected. properly connected and not damaged. The operating system is incompatible. There is insufficient hard disk space. Check that the computer's operating system is fully compatible with this printer. See p.37 "Checking the Computer and Installation Area". Other applications are not closed. When installing software, quit all other applications. Installation may be disrupted if other applications are open. Also, quit any anti-virus applications that are running. Windows made USB settings automatically. 7 Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a yellow [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see p.216 "Deleting Devices". The printer is turned on before installation. Switch the printer off and then on, and then try Quick Install for USB again. The USB connection does not work. Switch the printer off, unplug the USB cable from the printer, launch "Quick Install for USB" again, and then switch the printer on when the dialog box confirming printer driver installation appears. If this does not solve the problem, press the [Menu] key on the control panel, change "USB Setting" in [Host Interface] from [Auto] to [Full Speed], uninstall the printer driver, delete the device, and then launch "Quick Install for USB" again. 210
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