Ricoh Aficio MP C2500 EFI Troubleshooting Guide - Page 84

work Access Mask, to the scanner.

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Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is not available on the specified device. The TWAIN scanner function cannot be used on this machine. Contact your service representative. Scanner is not • The machine's main power available. Check switch is off. • Set the main power switch to "On". the scanner con- • The machine is not connected • Check whether the machine is nection status. to the network correctly. connected to the network cor- rectly. • Deselect the personal firewall function of the client computer. • Use an application such as tel- net to make sure SNMPv1 or SNMPv2 is set as the ma- chine's protocol. See "Net- 5 work Settings", General Settings Guide and "Using tel- net", Network Guide. No response from The machine is not connected to Check whether the machine is the scanner. the network correctly. connected to the network correct- ly. No response from The network is crowded. the scanner. Wait for a while, and then try to reconnect. Fatal error has occurred in the scanner. The application-specified scan Check whether the scanning set- conditions have exceeded the set- tings made with the application ting range of the machine. exceed the setting range of the machine. Fatal error has occurred in the scanner. An unrecoverable error has occurred on the machine. An unrecoverable error has occurred in the machine. Call your service representative. Cannot connect to the scanner. Check the network Access Mask settings in User Tools. An access mask is set. Contact the network or scanner administrator. Scanner is not ready. Check the scanner and the options. The ADF cover is open. Check whether the ADF cover is closed. 76

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Troubleshooting When Using the Scanner Function
76
5
Scanner is not
available on the
specified de-
vice.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representa-
tive.
Scanner is not
available. Check
the scanner con-
nection status.
•
The machine's main power
switch is off.
•
The machine is not connected
to the network correctly.
•
Set the main power switch to
"On".
•
Check whether the machine is
connected to the network cor-
rectly.
•
Deselect the personal firewall
function of the client compu-
ter.
•
Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine’s protocol. See "Net-
work Settings", General
Settings Guide and "Using tel-
net", Network Guide.
No response from
the scanner.
The machine is not connected to
the network correctly.
Check whether the machine is
connected to the network correct-
ly.
No response from
the scanner.
The network is crowded.
Wait for a while, and then try to
reconnect.
Fatal error has
occurred in the
scanner.
The application-specified scan
conditions have exceeded the set-
ting range of the machine.
Check whether the scanning set-
tings made with the application
exceed the setting range of the
machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has oc-
curred on the machine.
An unrecoverable error has oc-
curred in the machine. Call your
service representative.
Cannot connect
to the scanner.
Check the net-
work Access Mask
settings in User
Tools.
An access mask is set.
Contact the network or scanner
administrator.
Scanner is not
ready. Check the
scanner and the
options.
The ADF cover is open.
Check whether the ADF cover is
closed.
Message
Cause
Solution