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Ricoh FW780 Operating Instructions - Page 73

Troubleshooting

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5. Troubleshooting If Something Goes Wrong If you have problems with your copier, consult the following pages. If a service indicator lights up, read the following section. If the original or copy is stuck in the copier; ⇒ P.63; if the copier won't start, or if copies don't look right, ⇒ P.71. If Indicator Lights Up If one of the indicators shown appears on the operation panel, turn to the appropriate page and follow the instructions described there. What appears x L M C D c What it What to do means The original or copy paper is jammed somewhere. See the following section. The copier Call your needs a service rep- technician. resentative. A cover ,unit, or the fusing unit cover was left open. Close it. Press firmly. The paper roll is finished. Put in a new roll of paper. ⇒ P.56. The toner cartridge is empty, or almost empty. Replace the toner cartridge. ⇒ P.50. Wait until the ready indicator lights. Wait. If it stays on for an unusually long time, call your service representative. 61

Section	Page
<GRAPHIC>	1
<GRAPHIC>	1
<GRAPHIC>	1
Operating Instructions	1
<GRAPHIC>	1
<GRAPHIC>	1
<GRAPHIC>	1
Read this manual carefully before you use this product and keep it handy for future reference.	1
Read this manual carefully before you use this product and keep it handy for future reference.	1
For safety, please follow the instructions in this manual.	1
RICOH COMPANY, LTD.	2
RICOH COMPANY, LTD.	2
RICOH COMPANY, LTD.	2
15-5, Minami Aoyama 1-chome,	2
Minato-ku, Tokyo 107-8544, Japan	2
<GRAPHIC>	2
<GRAPHIC>	2
<GRAPHIC>	2
Overseas Affiliates	2
U.S.A.	2
U.S.A.	2
U.S.A.	2
U.S.A.	2
RICOH CORPORATION	2
RICOH CORPORATION	2
5 Dedrick Place	2
West Caldwell, New Jersey 07006	2
Phone: +1-973-882-2000	2
The Netherlands	2
The Netherlands	2
RICOH EUROPE B.V.	2
RICOH EUROPE B.V.	2
Groenelaan 3, 1186 AA, Amstelveen	2
Phone: +31-(0)20-5474111	2
United Kingdom	2
United Kingdom	2
RICOH UK LTD.	2
RICOH UK LTD.	2
Ricoh House,	2
1 Plane Tree Crescent, Feltham,	2
Middlesex, TW13 7HG	2
Phone: +44-(0)20-8261-4000	2
Germany	2
Germany	2
RICOH DEUTSCHLAND GmbH	2
RICOH DEUTSCHLAND GmbH	2
Mergenthalerallee 38-40,	2
65760 Eschborn	2
Phone: +49-(0)6196-9060	2
France	2
France	2
RICOH FRANCE S.A.	2
RICOH FRANCE S.A.	2
383, Avenue du Général de Gaulle	2
BP 307-92143 Clamart Cedex	2
Phone: +33-(0)-821-01-74-26	2
Spain	2
Spain	2
RICOH ESPAÑA S.A.	2
RICOH ESPAÑA S.A.	2
Avda. Litoral Mar, 12-14,	2
08005 Barcelona	2
Phone: +34-(0)93-295-7600	2
Italy	2
Italy	2
RICOH ITALIA SpA	2
RICOH ITALIA SpA	2
Via della Metallurgia 12,	2
37139 Verona	2
Phone: +39-045-8181500	2
Hong Kong	2
Hong Kong	2
RICOH HONG KONG LTD.	2
RICOH HONG KONG LTD.	2
21/F., Tai Yau Building,	2
181, Johnston Road,	2
Wan Chai, Hong Kong	2
Phone: +852-2862-2888	2
Singapore	2
Singapore	2
RICOH ASIA PACIFIC PTE.LTD.	2
RICOH ASIA PACIFIC PTE.LTD.	2
260 Orchard Road,	2
#15-01/02 The Heeren,	2
Singapore 238855	2
Phone: +65-830-5888	2
Printed in Japan	2
AE AE	2
B048-8608	2
Introduction	3
Introduction	3
Introduction	3
This manual contains detailed instructions on the operation and maintenance of this machine. To g...	3
This manual contains detailed instructions on the operation and maintenance of this machine. To g...	3
Please read the Safety Information before using this machine. It contains important information r...	3
Notes:	3
Notes:	3
Notes:	3
Notes:	3
Some illustrations might be slightly different from your machine.	3
Certain options might not be available in some countries. For details, please contact your local ...	3
Warning:	3
Warning:	3
Use of controls or adjustment or performance of procedures other than those specified in this man...	3
Use of controls or adjustment or performance of procedures other than those specified in this man...	3
Two kinds of size notation are employed in this manual. With this machine refer to the metric ver...	3
Two kinds of size notation are employed in this manual. With this machine refer to the metric ver...	3
Two kinds of size notation are employed in this manual. With this machine refer to the metric ver...	3
For good copy quality, Ricoh recommends that you use genuine Ricoh toner.	3
For good copy quality, Ricoh recommends that you use genuine Ricoh toner.	3
For good copy quality, Ricoh recommends that you use genuine Ricoh toner.	3
Ricoh shall not be responsible for any damage or expense that might result from the use of parts ...	3
Ricoh shall not be responsible for any damage or expense that might result from the use of parts ...	3
Ricoh shall not be responsible for any damage or expense that might result from the use of parts ...	3
Power Source	3
Power Source	3
220V - 240V, 50/60Hz, 7A	3
220V - 240V, 50/60Hz, 7A	3
Please be sure to connect the power cord to a power source as above. For details about power source,	3
Where symbols are used on or near switches, they mean an under in accordance with IEC 60417:	4
Where symbols are used on or near switches, they mean an under in accordance with IEC 60417:	4
Where symbols are used on or near switches, they mean an under in accordance with IEC 60417:	4
Where symbols are used on or near switches, they mean an under in accordance with IEC 60417:	4
a means POWER ON.	4
a means POWER ON.	4
a means POWER ON.	4
c means STAND BY.	4
c means STAND BY.	4
Copyright © 2001	4
Copyright © 2001	4
Ricoh Co., Ltd.	4
Safety Information	5
Safety Information	5
Safety Information	5
When using your equipment, the following safety precautions should always be followed.	5
When using your equipment, the following safety precautions should always be followed.	5
Safety During Operation	5
Safety During Operation	5
In this manual, the following important symbols are used:	5
In this manual, the following important symbols are used:	5
<TABLE>	6
<TABLE>	6
<TABLE>	6
<TABLE>	6
<TABLE>	6
<TABLE>	6
<TABLE BODY>	6
<TABLE ROW>	6
• Connect the power cord directly into a wall outlet and never use an extension cord.	6
• Connect the power cord directly into a wall outlet and never use an extension cord.	6
• Connect the power cord directly into a wall outlet and never use an extension cord.	6
• Connect the power cord directly into a wall outlet and never use an extension cord.	6
• Only connect the machine to the power source described on the inside front cover of this manual.	6
• Only connect the machine to the power source described on the inside front cover of this manual.	6
• Avoid multi-wiring.	6
• Avoid multi-wiring.	6
• Do not damage, break or make any modifications to the power cord. Do not place heavy objects on...	6
• Do not damage, break or make any modifications to the power cord. Do not place heavy objects on...	6
• Do not plug or unplug the power cord with your hands wet. Otherwise, an electric shock might oc...	6
• Do not plug or unplug the power cord with your hands wet. Otherwise, an electric shock might oc...	6
• Disconnect the power plug (by pulling the plug, not the cable) if the power cable or plug becom...	6
• Disconnect the power plug (by pulling the plug, not the cable) if the power cable or plug becom...	6
• Make sure the wall outlet is near the machine and freely accessible so that in event of an emer...	6
• Make sure the wall outlet is near the machine and freely accessible so that in event of an emer...	6
• Turn off the power and disconnect the power plug (by pulling the plug, not the cable) if any of...	6
• Turn off the power and disconnect the power plug (by pulling the plug, not the cable) if any of...	6
• Do not take apart or attempt any modifications to this machine. There is a risk of fire, electr...	6
• Do not take apart or attempt any modifications to this machine. There is a risk of fire, electr...	6
• To avoid hazardous electric shock or laser radiation exposure, do not remove any covers or scre...	6
• To avoid hazardous electric shock or laser radiation exposure, do not remove any covers or scre...	6
• Some parts of the machine are at a high voltage and could give you an electric shock. Also, if ...	6
• Some parts of the machine are at a high voltage and could give you an electric shock. Also, if ...	6
• Do not keep using the machine with a fault or defect. Contact your service representative.	6
• Do not keep using the machine with a fault or defect. Contact your service representative.	6
• If the machine looks damaged or breaks down, smoke is coming out, there is a strange smell or a...	6
• If the machine looks damaged or breaks down, smoke is coming out, there is a strange smell or a...	6
• Do not put any metal objects or containers holding water (e.g. vases, flowerpots, glasses) on t...	6
• Do not put any metal objects or containers holding water (e.g. vases, flowerpots, glasses) on t...	6
• Do not incinerate spilled toner or used toner. Toner dust might ignite when exposed to an open ...	6
• Do not incinerate spilled toner or used toner. Toner dust might ignite when exposed to an open ...	6
• Disposal can take place at our authorized dealer or at appropriate collection sites.	6
• Disposal can take place at our authorized dealer or at appropriate collection sites.	6
• Dispose of the used toner cartridge in accordance with the local regulation.	6
• Dispose of the used toner cartridge in accordance with the local regulation.	6
<TABLE>	7
<TABLE>	7
<TABLE>	7
<TABLE>	7
<TABLE>	7
<TABLE>	7
<TABLE BODY>	7
<TABLE ROW>	7
• When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causin...	7
• When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causin...	7
• When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causin...	7
• When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causin...	7
• Unplug the power cord from the wall outlet before you move the equipment. While moving the equi...	7
• Unplug the power cord from the wall outlet before you move the equipment. While moving the equi...	7
• When the machine will not be used for a long time, unplug the power cord.	7
• When the machine will not be used for a long time, unplug the power cord.	7
• If you use the machine in a confined space, make sure there is a continuous air turnover.	7
• If you use the machine in a confined space, make sure there is a continuous air turnover.	7
• Keep the machine away from humidity and dust. A fire or an electric shock might occur.	7
• Keep the machine away from humidity and dust. A fire or an electric shock might occur.	7
• Do not place the machine on an unstable or tilted surface. If it topples over, it could cause i...	7
• Do not place the machine on an unstable or tilted surface. If it topples over, it could cause i...	7
• After you move the machine, fix it with the caster fixture. Otherwise, the machine might move o...	7
• After you move the machine, fix it with the caster fixture. Otherwise, the machine might move o...	7
• Protect the equipment from dampness or wet weather, such as rain, snow, and so on.	7
• Protect the equipment from dampness or wet weather, such as rain, snow, and so on.	7
• Do not allow paper clips, staples, or other small metallic objects to fall inside the equipment.	7
• Do not allow paper clips, staples, or other small metallic objects to fall inside the equipment.	7
• Do not reuse stapled paper. Do not use aluminum foil, carbon-containing paper or other conducti...	7
• Do not reuse stapled paper. Do not use aluminum foil, carbon-containing paper or other conducti...	7
• Do not eat or swallow toner.	7
• Do not eat or swallow toner.	7
• Keep toner (used or unused) and toner bottle out of the reach of children.	7
• Keep toner (used or unused) and toner bottle out of the reach of children.	7
• For environmental reasons, do not dispose of the equipment or expended supply waste at househol...	7
• For environmental reasons, do not dispose of the equipment or expended supply waste at househol...	7
• When removing misfed paper, do not touch the fusing section because it could be very hot.	7
• When removing misfed paper, do not touch the fusing section because it could be very hot.	7
• Do not touch the anti-humidity switch from inside the machine because it could be very hot.	7
• Do not touch the anti-humidity switch from inside the machine because it could be very hot.	7
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the...	7
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the...	7
• Rolls of paper can be heavy, so you should be careful when loading one.	7
• Rolls of paper can be heavy, so you should be careful when loading one.	7
• This machine has been tested for safety using this supplier's parts and consumables. We recomme...	7
• This machine has been tested for safety using this supplier's parts and consumables. We recomme...	7
• Our products are engineered to meet high standards of quality and functionality, and we recomme...	7
• Our products are engineered to meet high standards of quality and functionality, and we recomme...	7
• This equipment is only to be installed by a qualified service personnel.	7
• This equipment is only to be installed by a qualified service personnel.	7
ENERGY STAR Program	8
ENERGY STAR Program	8
<TABLE>	8
<TABLE>	8
<TABLE>	8
<TABLE BODY>	8
<TABLE ROW>	8
<GRAPHIC>	8
As an ENERGY STAR Partner, we have determined that this machine model meets the ENERGY STAR Guide...	8
<TABLE>	8
<TABLE>	8
<TABLE BODY>	8
<TABLE ROW>	8
The ENERGY STAR Guidelines intend to establish an international energy-saving system for developi...	8
The ENERGY STAR Guidelines intend to establish an international energy-saving system for developi...	8
When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall place th...	8
This product was designed to reduce the environmental impact associated with office equipment by ...	8
• Auto Off Mode	8
• Auto Off Mode	8
• Auto Off Mode	8
To conserve energy, this product automatically turns off 1 minute after the last copying or print...	8
For how to change the default interval before entering Auto Off mode, see Auto Off Time in	8
Specification	8
Specification	8
Specification	8
<TABLE>	8
<TABLE>	8
<TABLE>	8
<TABLE BODY>	8
<TABLE ROW>	8
FW780	8
<TABLE ROW>	8
<TABLE ROW>	8
Auto Off mode	8
Power consumption	8
1.0 W	8
<TABLE ROW>	8
Default interval	8
30 minute	8
- Recycled Paper	8
- Recycled Paper	8
Please contact your sales or service representative for recommended recycled paper types that may...	8
How to Read this Manual	9
How to Read this Manual	9
Symbols	9
Symbols	9
In this manual, the following symbols are used:	9
In this manual, the following symbols are used:	9
This symbol indicates a potentially hazardous situation that might result in death or serious inj...	9
This symbol indicates a potentially hazardous situation that might result in minor or moderate in...	9
* The statements above are notes for your safety.	9
If this instruction is not followed, paper might be misfed, originals might be damaged, or data m...	9
This symbol indicates the prior knowledge or preparations required before operating.	9
This symbol indicates precautions for operation, or actions to take after misoperation.	9
This symbol indicates numerical limits, functions that cannot be used together, or conditions in ...	9
This symbol indicates a reference.	9
Keys that appear on the machine's panel display.	9
Keys built into the machine's operation panel.	9
TABLE OF CONTENTS	10
Guide to Components 1	10
Copier Exterior 1	10
Operation Panel 3	10
1. Basics	10
Turning on the Power 5	10
Turn on the Main Power 5	10
Turn off the Main Power 5	10
Recommended Originals 6	10
Non-recommended Originals 7	10
Note for Leading and Side Edges of the Originals 7	10
Recommended Paper 8	10
Anti-humidity Heater 9	10
Toner 10	10
Handling Toner 10	10
Toner Storage 10	10
Used Toner 10	10
2. Copying	10
Basic Copying (Copying to sheets) 11	10
Manual Feed Mode 16	10
Using the Rear Table 19	10
Copying onto Roll Paper 21	10
Synchro Cutting 21	10
Preset Cutting 24	10
Variable Cutting 25	10
3. Copy Settings	10
Copying onto Other Media 27	10
Adjusting the Fusing Temperature Manually 28	10
Adjusting Copy Image Density 30	10
Setting the Number of Copies (Repeated Copying) 31	10
Setting a Leading/Trailing Edge Margin 32	10
Partial Copying 34	10
Programming Settings You Often Use 37	10
A) Program key 37	10
B) Changing the Default Setting 38	10
User Tools 40	10
Settings You Can Change with User Tools 42	10
4. Maintaining Your Copier	11
Changing The Used Toner Bottle 47	11
Adding Toner 50	11
Changing the Roll Paper Size 54	11
Removing the Roll Paper Holder 54	11
Setting the Roll Paper Holder 54	11
Loading A Roll Of Paper 56	11
5. Troubleshooting	11
If Something Goes Wrong 61	11
If Indicator Lights Up 61	11
If Jams Occur 63	11
If the Original is Jammed at the exit 63	11
If Sheet Paper is Jammed in the Feed-in Slot 64	11
If Sheet Paper is Jammed at the Paper Exit 65	11
If Roll Paper Jams 66	11
If You Cannot See the Roll Paper Jam 68	11
Others 71	11
Absolutely Nothing Happens 71	11
Something Happens, but Set Paper or Paper Select Never Appear 71	11
If Jams Occur Frequently 71	11
If Copies Look Wrong 71	11
White Spots Appear 71	11
Creases 72	11
Copies Come Out Dog eared 72	11
Black Streaks Appear on Copies 72	11
Daily Maintenance 73	11
Clean the Exposure Glass & the Platen Plate 73	11
Do's & Don'ts 74	11
Where to Put Your Copier 75	11
Machine Environment 75	11
Power connection 76	11
Access To Machine 77	11
6. Specifications	11
Copier 79	11
Roll Feeder 81	11
Options 83	11
Guide to Components	13
Guide to Components	13
Guide to Components	13
Copier Exterior	13
Copier Exterior	13
<GRAPHIC>	13
<GRAPHIC>	13
<GRAPHIC>	13
1. Locks	13
1. Locks	13
1. Locks	13
Squeeze both locks (1a&1b) to open the unit. Open the unit to empty the used toner bottle and to ...	13
2. Front Cover	13
2. Front Cover	13
Open the cover (and the unit) to access the toner cartridge.	13
3. Original Guides	13
3. Original Guides	13
Use the guides to keep the original straight as you feed the original into the copier.	13
4. Original Table	13
4. Original Table	13
Place your original face up here. If you want to copy a stiff original that can't be bent, use th...	13
5. Operation Panel	13
5. Operation Panel	13
ﬁ P.3 “Operation Panel”	13
ﬁ P.3 “Operation Panel”	13
6. Rear Table	13
6. Rear Table	13
Place stiff originals face down here.	13
7. Roll Feeder	13
7. Roll Feeder	13
Feeds paper from a roll to the copier.	13
8. Paper Guides	13
8. Paper Guides	13
Use the guides to keep the copy paper straight as you feed it into the copier.	13
9. Bypass Table	13
9. Bypass Table	13
Use this table when you want to make copy one by one.	13
10. Table	13
10. Table	13
Holds your copier and the Roll Feeder.	13
11. Main switch	14
11. Main switch	14
Use this switch to turn the copier on and off. The copier will need about 3 minutes to warm up, i...	14
<GRAPHIC>	14
12. Copy Exit Guide	14
Makes sure that copies don't fall off as they come out.	14
<GRAPHIC>	14
13. Anti-humidity Heater Switch	14
When humidity is high, the paper in the paper roll tray may absorb moisture, which can effect the...	14
<GRAPHIC>	15
Operation Panel	15
<GRAPHIC>	15
<GRAPHIC>	15
<GRAPHIC>	15
1. Function indicators	15
1. Function indicators	15
1. Function indicators	15
These indicators show which setting you are currently editing. Press the Function Select key to c...	15
• The top indicator (Paper Length indicator) lights when the paper length is being set.	15
• The top indicator (Paper Length indicator) lights when the paper length is being set.	15
• The top indicator (Paper Length indicator) lights when the paper length is being set.	15
• The second indicator (Leading Edge indicator) lights when the leading margin is being set.	15
• The second indicator (Leading Edge indicator) lights when the leading margin is being set.	15
• The third indicator (Trailing Edge indicator) lights when the trailing margin is being set.	15
• The third indicator (Trailing Edge indicator) lights when the trailing margin is being set.	15
• The fourth indicator (Copy Counter indicator) lights when the number of copies is being set.	15
• The fourth indicator (Copy Counter indicator) lights when the number of copies is being set.	15
2. Paper Length display	15
2. Paper Length display	15
Shows the length of paper the Roll Feeder will send.	15
Preset Cut	15
Preset Cut	15
Preset Cut	15
Press to scroll through the preset paper lengths for the Roll Feeder.	15
Cut Select	15
Cut Select	15
Cut Select	15
Turns Synchro Cut or Preset/Variable Cut on and off.	15
5. Energy Saver	15
5. Energy Saver	15
5. Energy Saver	15
Shows that the machine is in a state of wait (Energy Saver). Press key 9.	15
6. Troubleshooting indicators	15
6. Troubleshooting indicators	15
ﬁ P.61 “Troubleshooting”	15
ﬁ P.61 “Troubleshooting”	15
7. Wait	15
7. Wait	15
7. Wait	15
Shows that the copier is not yet ready to copy.	15
8. Ready (d), Set Original(R), Set Paper (K), Bypass Select (a)	15
8. Ready (d), Set Original(R), Set Paper (K), Bypass Select (a)	15
8. Ready (d), Set Original(R), Set Paper (K), Bypass Select (a)	15
Ready and Set Original lights up when the copier is ready to receive an original.The	15
Clear Modes/Energy Saver	15
Clear Modes/Energy Saver	15
Clear Modes/Energy Saver	15
Cancels all current settings. When you hold down this key for three seconds or more, the copier e...	15
To exit Energy Saver mode, press this key again.	15
Program	15
Program	15
Program	15
Allows you to recall or set a program.	15
The program indicator(LED) lights after you store the setting.	16
Function Select	16
Function Select	16
Function Select	16
Press to change which setting you are editing. The current selection is shown by the indicators a...	16
• Paper Length	16
• Paper Length	16
• Paper Length	16
• Leading Edge	16
• Leading Edge	16
• Trailing Edge	16
• Trailing Edge	16
• Copy Counter	16
• Copy Counter	16
Also used for copying a selected portion of the original.	16
+	16
+	16
+	16
Press to increase the value being edited.	16
Press to decrease the value being edited.	16
13. Leading Edge/Trailing Edge/ Copy Counter	16
13. Leading Edge/Trailing Edge/ Copy Counter	16
13. Leading Edge/Trailing Edge/ Copy Counter	16
Displays the margin settings and the number of copies made.	16
14. Roll Feeder	16
14. Roll Feeder	16
14. Roll Feeder	16
Light up when you select Roll Feeder 1 or 2.	16
Paper Select/Cut	16
Paper Select/Cut	16
Paper Select/Cut	16
Use to select the paper feed type such as Roll feeder 1, 2 and Bypass Tray. Also press to stop a ...	16