Ricoh P 502 Mopria Guide - Page 11

2. Supplement Troubleshooting This section explains what to do if you have trouble with your Android device's setup or printing. Condition Cause The name of the machine does not appear (the machine is not discovered automatically) when doing setup or printing on your Android device. The following causes are possible. • The machine's power is not turned on. • The machine and the Android device cannot connect to the same network. • The Mopria Print Service is disabled on the Android device. Solution Use the following solution that corresponds to the cause. • Turn on the power to the machine. • Confirm that the machine and Android device can connect to the same network. For details, see page 3 "Connecting the Machine and an Android Device on the Same Network". • Enable the Mopria Print Service on the Android device. For the setting procedure, see Steps 2 to 4 in page 6 "Setting Up an Android Device". If you still cannot print, even after applying the solutions, redo the setup. There is also an FAQ in the Mopria Print Service Help. Display the Mopria Print Service Help by tapping [Mopria Print] on the list of applications screen on your Android device. Mopria and the Mopria logo are trademarks of Mopria Alliance Inc. Android and Google Play are registered trademarks or trademarks of Google Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance®. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. 9