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Samsung 400BX User Manual - Page 92

Troubleshooting Guide

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3 Using MDC 3.4.3 Troubleshooting Guide Issue The display you want to control does not appear on the system information chart. The display you want to control does not appear on the other Control Info Grids. The following message appears repeatedly. Solution 1. Check the connection of the RS232C cable (check that the cable is properly connected to port Com1). 2. Check that another display with a duplicate ID is not connected. Connecting displays with a duplicate ID can cause the displays not to be shown due to data collision. 3. Check that the display ID is within the range of 0 and 99. (Change the ID using the Display menu.) For a display that supports the ID in a range of 0 to 99, the ID should be set between 0 and 99. Check that the display is powered on. (See the power status in the system information chart.) Ensure you select the input source the display is connected to. Check that the display you want to control is selected. Displays power on or off at different time from one another even though On Time or Off Time is set. Adjust the time on the PC to synchronize the time between the connected displays. The remote control does not work. The remote control may not work if the RS-232C cable is removed or the program is closed abnormally while the Remote Control function is Disable. To resolve this, run the program again and set Remote Control to Enable. This program may malfunction sometimes due to a communication problem between the PC and display or electromagnetic waves emitted from nearby electronic devices. 92 3 Using MDC

Section	Page
Before Using the Product	2
Copyright	2
Cleaning	3
Storage	3
Safety Precautions	4
Symbols	4
Electricity and Safety	5
Installation	6
Cleaning	9
Operation	10
Table Of Contents	14
Preparations	20
1.1 Checking the Contents	20
1.1.1 Removing the Packaging	20
1.1.2 Checking the Components	21
1.2 Parts	22
1.2.1 Frontal Sensor	22
1.2.2 Reverse Side	23
1.2.3 Anti-theft Lock	24
1.2.4 Remote Control	25
1.3 Before Installing the Product (Installation Guide)	28
1.3.1 Tilting Angle and Rotation	28
1.3.2 Ventilation	29
1.3.3 Product Blueprint	31
1.4 VESA Bracket (hanger) Installation	32
1.4.1 VESA Bracket (hanger) Installation	32
1.5 Remote Control	36
1.5.1 Cable Connection	36
1.5.2 Control Codes	38
Connecting and Using a Source Device	49
2.1 Before Connecting	49
2.1.1 Pre-connection Checkpoints	49
2.2 Connecting and Using a PC	50
2.2.1 Connecting to a PC	50
2.2.2 Driver Installation	52
2.2.3 Changing the Resolution	53
2.3 Connecting to a Video Device	56
2.3.1 Connection Using the AV Cable	56
2.3.2 Connection Using the RGB-component Cable	57
2.3.3 Connection Using an HDMI-DVI Cable	58
2.4 Connecting to a TV Tuner Box (US Only)	59
2.5 Connecting and Using a Source Device	60
2.5.1 Source List/Edit Name	60
Using MDC	65
3.1 Configuring Settings for Multi Control	65
3.1.1 Configuring settings for Multi Control	65
3.2 Connection Using the RS232C Cable	65
3.3 MDC Program Installation/Uninstallation	66
3.3.1 Installation	66
3.3.2 Uninstallation	67
3.4 Using the MDC Program (Serial MDC)	68
3.4.1 Starting MDC	68
3.4.2 Configuring Settings for Main Functions	70
3.4.3 Troubleshooting Guide	92
3.4.4 How display properties are shown when multiple displays are used	93
Screen Adjustment	94
4.1 Mode	94
4.1.1 Changing the Picture Mode	94
4.2 Custom	96
4.2.1 Configuring the Custom Settings	96
4.3 Color Tone	99
4.3.1 Configuring the Color Tone Settings	99
4.4 Color Control	101
4.4.1 Configuring the Color Control Settings	101
4.5 Color Temp.	102
4.5.1 Configuring the Color Temp. Settings	102
4.6 Image Lock	103
4.6.1 Configuring the Image Lock Settings	103
4.7 Auto Adjustment	104
4.7.1 Configuring the Auto Adjustment Settings	104
4.8 Signal Balance	105
4.8.1 Configuring the Signal Balance Settings	105
4.9 Size	107
4.9.1 Changing the Picture Size	107
4.10 Digital NR	109
4.10.1 Enabling Digital NR	109
4.11 HDMI Black Level	110
4.11.1 Configuring the HDMI Black Level Settings	110
4.12 Film Mode	111
4.12.1 Enabling Film Mode	111
4.13 Dynamic Contrast	112
4.13.1 Changing the Dynamic Contrast Setting	112
4.14 Lamp Control	113
4.14.1 Changing the Lamp Control Setting	113
4.15 Picture Reset	114
4.15.1 Activating Picture Reset	114
Sound Adjustment	115
5.1 Mode	115
5.1.1 Changing the Mode Setting	115
5.2 Custom	116
5.2.1 Configuring the Custom Settings	116
5.3 Auto Volume	117
5.3.1 Changing the Auto Volume Setting	117
5.4 SRS TS XT	118
5.4.1 Setting SRS TS XT	118
5.5 Sound Reset	119
5.5.1 Resetting Sound Settings (Sound Reset)	119
Settings	120
6.1 Language	120
6.1.1 Changing the Language	120
6.2 Time	121
6.2.1 Clock Set	121
6.2.2 Sleep Timer	122
6.2.3 Timer1 / Timer2 / Timer3	123
6.2.4 Holiday Management	124
6.3 Menu Transparency	125
6.3.1 Changing Menu Transparency	125
6.4 Safety Lock	126
6.4.1 Change PIN	126
6.4.2 Lock	127
6.5 Energy Saving	128
6.5.1 Setting Energy Saving	128
6.6 Video Wall	129
6.6.1 Video Wall	129
6.6.2 Format	130
6.6.3 Horizontal	131
6.6.4 Vertical	132
6.6.5 Screen Position	133
6.7 Safety Screen	134
6.7.1 Pixel Shift	134
6.7.2 Timer	136
6.7.3 Bar / Eraser	137
6.7.4 Side Gray	138
6.8 Resolution Select	138
6.8.1 Changing the Resolution (Resolution Select)	138
6.9 Power On Adjustment	139
6.9.1 Setting Power On Adjustment	139
6.10 OSD Rotation	140
6.10.1 Changing the Menu Orientation (OSD Rotation)	140
6.11 Advanced Settings	141
6.11.1 Temperature	141
6.11.2 Auto Power	142
6.11.3 User Auto Color	142
6.11.4 Standby Control	143
6.11.5 Lamp Schedule	144
6.11.6 OSD Display	144
6.12 Setup Reset	146
6.12.1 Resetting Setup (Setup Reset)	146
6.13 Reset All	146
6.13.1 Resetting All Settings (Reset All)	146
Troubleshooting Guide	147
7.1 Requirements Before Contacting Samsung Customer Service Center	147
7.1.1 Testing the Product	147
7.1.2 Checking the Resolution and Frequency	147
7.1.3 Check the followings.	148
7.2 Q & A	151
Specifications	153
8.1 General	153
8.2 PowerSaver	155
8.3 Preset Timing Modes	156
Appendix	158
Contact SAMSUNG WORLDWIDE	158
Optimum Picture Quality and Afterimage Burn-in Prevention	162
Optimum Picture Quality	162
Prevention of Afterimage Burn-in	163
Terminology	166
Correct Disposal - Europe only	168
Correct Disposal of This Product (Waste Electrical & Electronic Equipment) - Europe only	168
Correct disposal of batteries in this product - Europe only	168