Samsung B3310 Blue User Manual - Page 67
troubleshooting
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troubleshooting If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional. When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes: Code Password PIN Try this to solve the problem: When the phone lock feature is enabled, you must enter the password you set for the phone. When using the phone for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM card. You can disable this feature by using the PIN lock menu. Code PUK PIN2 Try this to solve the problem: Your SIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM card. For details, contact your service provider. The phone prompts you to insert the SIM card. Ensure that the SIM card is installed correctly. a