Samsung BD-HM59 User Manual Ver.1.0 (English) - Page 24

Appendix Troubleshooting Before requesting service, please try the following solutions. PROBLEM No operation can be performed with the remote control. SOLUTION ●● Check the batteries in the remote control. They may need replacing. ●● Operate the remote control at a distance of no more than 20 feet from the player. ●● Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again. Disc does not play. ●● Ensure that the disc is installed with the label side facing up. ●● Check the region number of the Blu-ray Disc/DVD. Disc Menu does not appear. ●● Ensure that the disc has disc menus. The prohibition message appears on the screen. ●● This message appears when an invalid button is pressed. ●● The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles). ●● You've requested a title or chapter number or search time that is out of range. Play mode differs from ●● Some of the functions selected in the Setup Menu may not work the Setup Menu selection. properly if the disc is not encoded with the corresponding function. The screen ratio cannot ●● The Screen Ratio is fixed on your Blu-ray Disc/DVD. be changed. ●● This is not a problem with the player. No audio. ●● Make sure you have selected the correct Digital Output in the Audio Options Menu. The screen is blank. ●● If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV. ●● Press the ■ button (on front panel) for more than 5 seconds with no disc inside. All settings will revert to the factory settings. ●● When the factory default settings are restored, all stored user BD data is deleted. 24 PROBLEM Forgot password SOLUTION ●● Press the ■ button (on the front panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary. ●● When the factory default settings are restored, all stored user BD data is deleted. The picture is noisy or distorted ●● Make sure that the disc is not dirty or scratched. ●● Clean the disc. No HDMI output. ●● Check the connection between the TV and the HDMI jack of the player. ●● Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input resolutions. Abnormal HDMI output ●● If random noise appears on the screen, it means that TV does not screen. support HDCP (High-bandwidth Digital Content Protection). If you experience other problems. AllShare function I can see folders shared through AllShare, but I cannot see the files. ●● Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again. ●● If the problem still cannot be solved, please contact your nearest Samsung authorized service center. ●● AllShares shows only files corresponding to the Image, Music, and Movie categories. Files that do not correspond to these categories are not displayed. Video is played intermittently. ●● Check if the network is stable. ●● Check if the network cable is properly connected and if the network is overloaded. ●● The wireless connection between the AllShare compatible device and the player is unstable. Check the connection. AllShare connection between Player and PC is unstable. ●● The IP address under the same subnetwork should be unique. If they are not, IP interference can cause this phenomenon. ●● Check if you have a firewall enabled. If so, disable the firewall function.