Samsung EO-BN920 User Manual - Page 627

Troubleshooting Before contacting a Samsung Service Center, please attempt the following solutions. Your headset does not turn on When the battery is completely discharged, your headset will not turn on. Charge the battery completely before turning on the headset. Your headset freezes If the headset's audio experiences any problems, such as freezing or distorting, try to resolve it by turning off the headset and then turning it on again. If the headset is still unresponsive, end the Bluetooth connection and reconnect it. To do this, slide the Power switch to the right and hold it for approximately three seconds to enter Bluetooth pairing mode. When the headset enters Bluetooth pairing mode, connect the devices again, and then check the operation of the headset. If the problem is still not resolved, contact a Samsung Service Center. The battery does not charge properly (For Samsung-approved chargers) Ensure that the charger is connected properly. If the problem is still not resolved, contact a Samsung Service Center. Another Bluetooth device cannot locate your headset • Ensure that your headset is in Bluetooth pairing mode. • Restart your headset and search for the headset again. • Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m). If the tips above do not solve the problem, contact a Samsung Service Center. English (USA) 1197