Samsung HT-E4500 User Manual Ver.1.0 (English) - Page 53

07 Appendix Troubleshooting Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Symptom I cannot eject the disc. The iPod fails to connect. Playback does not start. Playback does not start immediately when the Play/Pause button is pressed. Check/Remedy • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. • Check the condition of the iPod connector. • Keep the iPod software version up to date. • Check the region number of the Blu-ray/DVD disc. Blu-ray/DVD disc purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this product. • Make sure that the rating level is correct. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. Sound is not produced. • The home theater does not play sound during fast playback, slow playback,and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? Sound can be heard only from a few speakers and not all 6. • On certain Blu-ray/DVD discs, sound is output from the front speakers only. • Check if the speakers are connected properly. • Adjust the volume. • When listening to a CD, radio or TV, sound is output to the front speakers only. Dolby Digital 5.1 CH Surround Sound is not produced. • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to Dolby Digital 5.1-CH in the information display? The remote control does not work. • Are you operating the remote within its operational range and within the proper angle relative to the sensor? • Are the batteries drained? • Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly? • The disc is rotating but no picture is produced. • Picture quality is poor and picture is shaking. • Is the TV power on? • Are the video cables connected properly? • Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. Audio language and subtitles • Audio language and subtitles will not work if the disc does not contain them. do not work. )5 JOEE


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