Samsung HW-Q65T/ZA User Manual - Page 43

12 TROUBLESHOOTING Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). The unit will not turn on. Is the power cord firmly plugged into the wall outlet and power adapter? ;; Unplug and reconnect the power cord to the wall outlet and the power adapter to make sure the connection is secure. Is the power adapter firmly connected to the main unit? ;; Disconnect the power adapter from the Soundbar, and reconnect to make sure the connection is firm and secure. A function does not work when the button is pressed. Is there static electricity in the air? ;; Disconnect the power plug and connect it again. Sound dropouts occur in BT mode. ;; See the Bluetooth connection sections on pages 17 and 22. Sound is not produced. Is the Mute function on? ;; Press the (Mute) button to cancel the mute function. Is the volume set to minimum? ;; Adjust the Volume. The remote control does not work. Are the batteries drained? ;; Replace with new batteries. Is the distance between the remote control and Soundbar main unit too far? ;; Move the remote control closer to the Soundbar main unit. The red LED on the subwoofer blinks and the subwoofer is not producing sound. This issue can occur if the subwoofer is not connected to the Soundbar main unit. ;; Try to connect your subwoofer again. (See page 7.) The subwoofer drones and vibrates noticeably. Try to adjust the vibration of your subwoofer. ;; Push the WOOFER button up or down to adjust the level of the woofer (bass) to -12 or between -6 to +6. ENG - 37