Samsung HW-Q800A User Manual - Page 30

Initialization Top of the Soundbar INIT With the Soundbar on, press the (Volume) buttons on the body at the same time for at least 5 seconds. "INIT" appears on the display and then the Soundbar is initialized. CAUTION • All the settings of the Soundbar are initialized. Be sure to perform this only when initialization is required. 13 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Soundbar does not turn on • Check whether the power cord of the Soundbar is correctly inserted into the outlet. Soundbar works erratically • After removing the power cord, insert it again. • Remote the power cord from the external device and try again. • If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 9.) In case the remote control does not work • Point the remote directly at the Soundbar. • Replace the batteries with new ones. The Soundbar does not output any sound • The volume of the Soundbar is too low or muted. Adjust the volume. • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. • For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar) • The cable connection to the Soundbar may not be loose. Remove the cable and connect again. • Remove the power cord completely, reconnect, and turn the power on. • Initialize the product and try again. (See page 30.) The Subwoofer does not output any sound • Check whether the LED indicator on the rear of the Subwoofer is on in blue. Reconnect the Soundbar and Subwoofer if the indicator is blinking in blue or turned red. (See page 12.) • You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles. • Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices. • Remove and reconnect the power plug. The Subwoofer volume is too low • The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 10.) • Bring the Subwoofer speaker closer to you. ENG - 30