Samsung HW-S60B/ZA User Manual - Page 42
Troubleshooting
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12 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Soundbar does not turn on. ;; Check whether the power cord of the Soundbar is correctly inserted into the outlet. Soundbar works erratically. ;; After removing the power cord, insert it again. ;; Power cycle the external device and try again. ;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 12.) Remote control does not work. ;; Point the remote directly at the Soundbar. ;; Replace the batteries with new ones. The red LED indicator light on the soundbar stays on. ;; The microphone is turned off. Turn on the microphone. (See page 10.) The Soundbar does not output any sound. ;; The volume of the Soundbar is too low or muted. Adjust the volume. ;; When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. ;; For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar) ;; The cable connection to the Soundbar may not be loose. Remove the cable and connect again. ;; Remove the power cord completely, reconnect, and turn the power on. ;; Reset the product and try again. (See page 41.) If the TV is not connected via HDMI (ARC). ;; Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 20) ;; Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar. ;; HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON) There is no sound in when connecting to the TV in HDMI (ARC) mode. ;; Your device is unable to play the input signal. Change the TV's audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Expert Settings → Digital Output Audio Format) ENG - 42