Home » Samsung Manuals » Flat Panel Televisions » Samsung J550D » Manual Viewer

Samsung J550D User Manual - Page 108

Finding the contact information for service, Requesting service, Support, Contact Samsung

Add to My Manuals
Save this manual to your list of manuals

Page 108 highlights

Finding the contact information for service MENU Support Contact Samsung You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website. "" To view the Open Source License, press the button. Requesting service MENU Support Request Support You can request a service when you encounter a problem with the TV. Select Request Support, and then agree to the terms and conditions for the service request. Select Request Support again, select the item matching the problem that you encountered, and then select Send. "" This function is not available in specific geographical areas.

Section	Page
Quick Guides	7
Using Smart Hub	7
Connecting to the Internet	7
Setting up Smart Hub	7
Using Smart Hub	7
Improving Your Viewing Experience of Sports Events	8
Activating sports mode	8
Connections	9
Connecting an Antenna	9
Connecting to the Internet	10
Establishing a wired Internet connection	10
Establishing a wireless Internet connection	11
Troubleshooting Internet Connectivity Issues	13
Troubleshooting wired Internet connectivity issues Try Now	13
Troubleshooting wireless Internet connectivity issues	14
Connecting Video Devices	15
Connecting with an HDMI cable	15
Connecting with a component cable	16
Connecting with a composite (A/V) cable	16
Audio Input and Output Connections	17
Connecting with an HDMI (ARC) cable	17
Connecting with a digital audio (optical) cable	18
Connecting with a stereo audio cable	18
Connecting a Computer	19
Connecting through the HDMI port	19
Connecting with an HDMI-to-DVI cable	20
Connecting through your home network	20
Connecting a Mobile Device	21
Connecting with an MHL-to-HDMI Cable	21
Using Screen Mirroring	22
Connecting mobile devices without a wireless router (Wi-Fi Direct)	23
Connecting a mobile device via Samsung Smart View 2.0	23
Switching between external devices connected to the TV	24
Connection Notes	25
Connection notes for HDMI	25
Connection notes for audio devices	26
Connection notes for computers	26
Connection notes for mobile devices	26
Remote Control and Peripherals	27
Using the Tools menu on the TV screen	27
Controlling the TV with a Keyboard	28
Connecting a keyboard	28
Using the keyboard	29
Controlling the TV with a Mouse	30
Connecting a mouse	30
Using a mouse	30
Connecting a Bluetooth Gamepad	31
Entering Text using the On-Screen QWERTY Keyboard	31
Using additional functions	31
Smart Features	32
Smart Hub	32
Removing or pinning an item in the Recent group	32
Launching Smart Hub automatically	32
Testing Smart Hub connections	32
Using the Smart Hub tutorial	33
Resetting Smart Hub	33
Using Smart Hub with a Samsung Account	34
Creating a Samsung account	34
Signing in to a Samsung account	35
Linking your Samsung account to external service accounts	35
Changing and adding information to a Samsung account	36
Deleting a Samsung account from the TV	36
Using the GAMES Service	37
Managing games with the pop-up Options menu	37
Viewing the Detailed Information screen	37
Installing and running a game	38
Managing downloaded or purchased games	38
Using the APPS Service	40
Managing Apps with the pop-up Options menu	40
Viewing the Detailed Information screen	40
Installing an app	41
Enabling automatic apps updates	41
Removing an app from the TV	42
Moving apps	42
Locking and unlocking apps	42
Updating apps	42
Rearranging apps	42
Rating purchased apps	42
Using other app features and functions	42
Using the e-Manual	43
Launching the e-Manual	43
Using the buttons in the e-Manual	43
Using the Web Browser	44
Browsing preferences	44
Using the MY CONTENT Service	45
Read before playing media content	45
Playing multimedia content in a computer or mobile device	46
Playing media content saved on a USB device	46
Buttons and functions available while viewing photos	47
Buttons and functions available while viewing videos	48
Buttons and functions available while playing music	50
Functions on the media content list screen	51
Using the Soccer Service	52
Configuring the Soccer service screen to display your favorite soccer teams	52
Using additional functions	52
Viewing soccer videos	53
TV Viewing	54
Viewing Digital Broadcast Information at a Glance	54
Using the guide	54
Checking current program info	55
Changing the broadcast signal	55
Checking digital channel signal info and strength	55
Recording Programs	56
Recording programs	56
Using the functions available while recording a program	57
Using the buttons on the remote control while recording a program	57
Managing the schedule recording list	57
Viewing recorded programs	58
Managing recorded files	60
Setting Up a Schedule Viewing	61
Setting up a schedule viewing for a channel	61
Editing a schedule viewing	61
Canceling a schedule viewing	61
Using Timeshift	62
Using the buttons on the remote control while using Timeshift	62
Using the Channel List	63
Registering, Removing, and Editing Channels	64
Registering and removing channels	64
Editing registered channels	65
Using Program Rating Lock	66
Creating a Personal Favorites List	69
Registering channels as favorites	69
Viewing and selecting channels on Favorites lists only	69
Editing a Favorites List	70
Using the Edit Favorites screen menu items	70
Making Sports Programs More Realistic with Sports Mode	72
Enabling sports mode	72
Extracting highlights automatically	72
Using the functions available while watching sports in sports mode	73
Using the functions available while recording sports in sports mode	74
Viewing a game recorded in sports mode	75
TV-Viewing Support Functions	75
Setting a service provider	75
Showing captions	75
Enabling the audio guide for the video description	77
Scanning for available channels	77
Selecting the broadcast audio language	77
Fine-tuning analog broadcasts	78
Removing pay channels	78
Picture and Sound	79
Adjusting the Picture Quality	79
Choosing a picture mode	79
Adjusting the picture quality	80
Adjusting advanced settings	81
Adjusting picture options	82
Viewing in 3D	83
Starting 3D	83
Adjusting 3D effects	84
Picture Support Functions	85
Viewing a picture-in-picture (PIP)	85
Changing the picture size and position	86
Listening to audio only (Picture Off)	87
Resetting the picture mode settings	87
Adjusting the Sound Quality	88
Choosing a sound mode	88
Applying sound effects	89
Using the Sound Support Functions	90
Selecting speakers	90
Listening to TV sound through a Samsung Bluetooth audio device	90
Listening to the TV through Bluetooth devices	91
Configuring additional functions	91
Listening to 3D audio in 3D mode	92
Specifying the TV's installation type	92
Resetting all sound settings	92
System and Support	93
Setting the Time and Using the Timer	93
Setting the current time	93
Using the timers	94
Using the Screen Burn Protection and Energy Saving Functions	96
Preventing screen burn	96
Reducing the energy consumption of the TV	96
Using Anynet+ (HDMI-CEC)	97
Setting up Anynet+ (HDMI-CEC)	97
Using Anynet+ (HDMI-CEC)	97
Updating the TV’s Software	99
Updating the TV’s software to the latest version	99
Updating the TV automatically	99
Protecting the TV from Hacking and Malicious Code	100
Checking the TV and connected storage for malicious code	100
Configuring additional functions	101
Using Other Functions	102
Running the accessibility functions quickly	102
Enabling voice guides for the visually impaired	102
White text on black background (high contrast)	103
Adjusting the menu transparency	103
Enlarging the font (for the visually impaired)	103
Learning about the remote control (for the visually impaired)	103
Listening to the TV through Bluetooth devices (for the hearing impaired)	103
Changing the menu language	104
Setting up a password	104
Checking Notifications	104
Enabling game mode	104
Richer colors and superior picture quality (BD Wise)	105
Enabling/Disabling sound feedback	105
Locking/Unlocking the Control Stick	105
Showing/Hiding the Samsung logo while booting	105
Enabling the TV to boot faster	105
Registering the TV as a DivX-certified device (watching for pay DivX movies)	106
Restoring the TV to the factory settings	106
Using the TV as a display model (for retail stores)	106
Troubleshooting	107
Getting Support	107
Getting support through Remote Management	107
Finding the contact information for service	108
Requesting service	108
There Is a Problem with the Picture	109
Testing the picture	109
I Can't Hear the Sound Clearly	111
Testing the sound	111
I Can't See 3D Images Clearly	112
Testing 3D picture quality	112
There Is a Problem with the Broadcast	112
My Computer Won't Connect	113
The TV Won't Connect to the Internet	113
The Schedule Recording/Timeshift Function Isn't Working	113
Anynet+ (HDMI-CEC) Isn't Working	114
I Have Trouble Launching/Using Apps	115
My File Won't Play	115
I Want to Reset the TV	115
Other Issues	116
Precautions and Notes	118
Before Using the Recording and Timeshift Functions	118
Before using the recording and schedule recording functions	118
Before using the timeshift function	119
Read Before Using 3D Mode	120
3D precautions	120
Supported Resolutions for 3D Modes	123
Read Before Using Apps	124
Read Before Using the Web Browser	124
Read Before Playing Photo, Video, or Music Files	126
Limitations on use of photo, video, and music files	126
Supported external subtitles	127
Supported internal subtitles	127
Supported image formats and resolutions	128
Supported music formats and codecs	128
Supported video codecs	129
Read After Installing the TV	131
Picture sizes and input signals	131
Installing an anti-theft lock	131
Read before setting up a wireless Internet connection	132
Read Before Connecting a Computer (Supported Resolutions)	133
IBM	133
MAC	133
VESA DMT	134
Supported Resolutions for Video Signals	135
CEA-861	135
CEA-861 (DVI)	135
Read Before Using Bluetooth Devices	136
Restrictions on using Bluetooth	136
License	137