Samsung MC12J8035C User Manual - Page 37

Troubleshooting

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Troubleshooting If you encounter a problem using your microwave, first check the table below and try the recommendations. If a problem persists, or if an information code keeps appearing on the display, contact a local Samsung service center. Checkpoints Problem Cause Action General The buttons cannot Foreign matter may be pressed properly. be caught between the buttons. Remove the foreign matter and try again. For touch models: Wipe the moisture from the Moisture is on the exterior. exterior. Child lock is activated. Deactivate Child lock. The time is not displayed. The Eco (power-saving) function is set. Turn off the Eco function. The oven does not work. Power is not supplied. The door is open. Make sure power is supplied. Close the door and try again. The door open safety mechanisms are covered in foreign matter. Remove the foreign matter and try again. The oven stops while in operation. The user has opened the door to turn food over. After turning over the food, press the Start button again to start operation. Problem The power turns off during operation. There is a popping sound during operation, and the oven doesn't work. The oven exterior is too hot during operation. The door cannot be opened properly. Cause Action The oven has been cooking for an extended period of time. After cooking for an extended period of time, let the oven cool. The cooling fan is not working. Listen for the sound of the cooling fan. Trying to operate the oven Put food in the oven. without food inside. There is not sufficient ventilation space for the oven. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide. Several power plugs are being used in the same socket. Designate only one socket to be used for the oven. Cooking sealed food or using a container with a lid may causes popping sounds. Do not use sealed containers as they may burst during cooking due to expansion of the contents. There is not sufficient ventilation space for the oven. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide. Objects are on top of the oven. Remove all objects on the top of the oven. Food residue is stuck between the door and oven interior. Clean the oven and then open the door. Troubleshooting MC12J8035CT_AA_DE68-04367A-04_EN.indd 37 English 37 7/11/2018 11:09:58 AM

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English 37
Troubleshooting
Problem
Cause
Action
The power turns off
during operation.
The oven has been
cooking for an extended
period of time.
After cooking for an extended
period of time, let the oven
cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the oven
without food inside.
Put food in the oven.
There is not sufficient
ventilation space for the
oven.
There are intake/exhaust
outlets on the front and rear of
the oven for ventilation.
Keep the gaps specified in the
product installation guide.
Several power plugs are
being used in the same
socket.
Designate only one socket to
be used for the oven.
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
The oven exterior
is too hot during
operation.
There is not sufficient
ventilation space for the
oven.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Keep the gaps specified in the
product installation guide.
Objects are on top of the
oven.
Remove all objects on the top
of the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then open
the door.
Troubleshooting
If you encounter a problem using your microwave, first check the table below and
try the recommendations. If a problem persists, or if an information code keeps
appearing on the display, contact a local Samsung service center.
Checkpoints
Problem
Cause
Action
General
The buttons cannot
be pressed properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign matter and
try again.
For touch models:
Moisture is on the exterior.
Wipe the moisture from the
exterior.
Child lock is activated.
Deactivate Child lock.
The time is not
displayed.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied.
Make sure power is supplied.
The door is open.
Close the door and try again.
The door open safety
mechanisms are covered
in foreign matter.
Remove the foreign matter and
try again.
The oven stops
while in operation.
The user has opened the
door to turn food over.
After turning over the food,
press the Start button again to
start operation.
MC12J8035CT_AA_DE68-04367A-04_EN.indd
37
7/11/2018
11:09:58 AM