Samsung MG14H3020C User Manual - Page 32

Operating noise is too loud. The MWO makes noise during operation. This is normal. If you hear an abnormal sound continuously, please contact the Samsung Call Center (1-800-SAMSUNG (726-7864)). Difficult to replace Charcoal Filter. Please refer to the instructions for replacing the charcoal filter in the user's manual. Turntable rotates improperly. Make sure you have not put too much food on the turntable. If the food is too large or too heavy, the turntable may operate improperly. Smoke and bad smell when initial operating. This is a temporary condition caused by a new component heating for the first time. The smoke and smell will disappear completely after 10 minutes of operation. To remove the smell more quickly, put a Pyrex measuring cup with a half cup of water mixed with 2 tablespoons of lemon juice into the microwave oven, and then run the microwave on high for 1½ to 2 minutes. If the above guidelines do not enable you to solve the problem, then contact your local SAMSUNG customer service center. Please have the following information read; • The model and serial numbers, normally printed on the rear of the oven • Your warranty details • A clear description of the problem If you set the power level to more than 70 %, the microwave will automatically decrease the power level to 70 % after 20 minutes to prevent overcooking. ERROR CODE The SE Error Message • The "SE" message indicates a "Key Short" error. Check if one or more buttons is stuck in the "pressed" or "On" position. If that is not the case, turn off the microwave oven and try setting it again. If the SE error recurs, call your local SAMSUNG Customer Care Center. WARRANTY AND SERVICE INFORMATION To help us to serve you better, please complete the enclosed registration card and promptly return it by mail. If the registration card is missing, you can call Samsung Electronics, Inc., at 1-800-SAMSUNG (726-7864) or register online at www.samsung.com/register. When contacting Samsung, please provide the specific model and serial number information which is usually located on the back or bottom of the product. Please record these numbers in the spaces provided below, along with the other requested information. Keep this information in a safe place as a permanent record of your purchase to aid in identification in case of theft or loss. Also keep a copy of your sales receipt as a proof of purchase if warranty service is needed. MODEL NUMBER SERIAL NUMBER DATE PURCHASED PURCHASED FROM Warranty service can only be performed by a Samsung Authorized Service Center. If you should require warranty service, provide the above information with a copy of your sales receipt to the Samsung Authorized Service Center. For service assistance and the location of the nearest service center, please call 1-800-SAMSUNG (726-7864). MG11H2020CT_AA_DE68-04270A-04_EN.indd 32 English - 32 9/5/2018 6:21:19 PM