Samsung MultiXpress SCX-8238 User Guide - Page 245
Copying problems, Solid Color or
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Condition Solid Color or Black pages A Suggested Solutions • The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. • The imaging unit may be defective and need replacing. Remove the imaging unit and install a new one. Contact a service representative. • The machine may require repair. Contact a service representative. Loose toner Character Voids A Horizontal stripes Curl • Clean the inside of the machine. Cleaning the inside or contact a service representative. • Check the paper type and quality (see "Print media specifications" on page 252). • Remove the imaging unit and install a new one. Contact a service representative. • If the problem persists, the machine may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications (see "Print media specifications" on page 252). If horizontally aligned black streaks or smears appear: • The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one. Contact a service representative. • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to thin paper (see "Opening printing preferences" on page 140). Condition An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. Suggested Solutions Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine. Copying problems Condition Suggested solution Copies are too light or too dark Use Light and Dark arrows to lighten or darken the backgrounds of copies in the Basic tab of the Copy menu. Smears, lines, marks, or spots appear on copies. • If the defects are on the original, press left/right arrow to lighten the background of your copies in the Basic tab of the Copy menu (see "Changing the darkness" on page 60). • If there are no defects on the original, clean the scan unit. Cleaning the scan unit or contact a service representative. Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the DADF. • Check that the copy paper is loaded correctly. • If the problem persists, the machine may require repair. Contact a service representative. Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the DADF. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in the jams occur. tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge • Your originals may contain pictures, solids, or produces fewer heavy lines. For example, your originals may copies than be forms, newsletters, books, or other expected before documents that use more toner. running out of toner. • The DADF may be left open while copies are being made. • The machine may be turned on and off frequently. Troubleshooting_ 245