Samsung NE595R0ABSR/AA User Manual Ver.1.0 (English) - Page 57

Troubleshooting

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06 TROUBLESHOOTING PROBLEM Food does not broil properly. POSSIBLE CAUSE The oven controls have been set incorrectly. The rack has not been properly positioned. Cookware not suited for broiling. SOLUTION • Press the BROIL pad. • See the broiling guide on page 41. • Use suitable cookware. In some areas the power (voltage) • Preheat the broil element for 10 minutes. may be low. • See the broiling guide on page 41. The oven temperature is too hot or too cold. The oven sensor needs to be adjusted. • See the section on adjusting the thermostat on page 46. Scratches or abrasions on cooktop surface The cooktop is being cleaned improperly. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms were used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Brown streaks or specks Boilovers have been cooked onto the surface. • Use the blade scraper to remove soil. • See the section on care and cleaning of the glass cooktop on page 54. Areas of discoloration with metallic sheen Mineral deposits from water and food have been left on the surface of the cooktop. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. The oven will not self-clean. The oven temperature is too high • Allow the range to cool and reset the to set a self-clean operation. controls. The oven controls have been set • See the section on self-cleaning on page incorrectly. 47. A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. "Crackling" or "popping" sound This is the sound of the metal heating and cooling during both the cooking and cleaning functions. • This is normal. Excessive smoking There is excessive soiling in the during a self- oven. cleaning cycle • Press the CLEAR/OFF pad. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and reset the oven for self-cleaning. The oven door will The oven is too hot. not open after a self-cleaning cycle. • Allow the oven to cool. Oven not clean after The oven controls were not set a self-cleaning cycle correctly. • See the section on self-cleaning on page 49. The oven was heavily soiled. • Wipe up heavy spillovers before starting the self-cleaning cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time. Troubleshooting _56 NE595R0ABSR_AA_DG68-00433A_EN.indd 56 2012-02-22 �� 7:03:34

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06 TROUBLESHOOTING
Troubleshooting _
56
PROBLEM
POSSIBLE CAUSE
SOLUTION
Food does not broil
properly.
The oven controls have been set
incorrectly.
• Press the
BROIL
pad.
The rack has not been properly
positioned.
• See the broiling guide on page 41.
Cookware not suited for broiling.
• Use suitable cookware.
In some areas the power (voltage)
may be low.
• Preheat the broil element for 10 minutes.
• See the broiling guide on page 41.
The oven
temperature is too
hot or too cold.
The oven sensor needs to be
adjusted.
• See the section on adjusting the
thermostat on page 46.
Scratches or
abrasions on
cooktop surface
The cooktop is being cleaned
improperly.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms
were used on the cooktop or
there were coarse particles (eg.
salt or sand) present between the
cookware and the surface of the
cooktop.
• To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks
Boilovers have been cooked onto
the surface.
• Use the blade scraper to remove soil.
• See the section on care and cleaning of
the glass cooktop on page 54.
Areas of
discoloration with
metallic sheen
Mineral deposits from water and
food have been left on the surface
of the cooktop.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
The oven will not
self-clean.
The oven temperature is too high
to set a self-clean operation.
• Allow the range to cool and reset the
controls.
The oven controls have been set
incorrectly.
• See the section on self-cleaning on page
47.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a radiant surface element is on.
“Crackling” or
“popping” sound
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
• This is normal.
Excessive smoking
during a self-
cleaning cycle
There is excessive soiling in the
oven.
• Press the
CLEAR/OFF
pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot.
• Allow the oven to cool.
Oven not clean after
a self-cleaning cycle
The oven controls were not set
correctly.
• See the section on self-cleaning on page
49.
The oven was heavily soiled.
• Wipe up heavy spillovers before starting
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
NE595R0ABSR_AA_DG68-00433A_EN.indd
56
2012-02-22
�� 7:03:34