Samsung NE63T8711SG/AA User Manual - Page 57

English 57, Problem, Possible cause, Solution, See the on operating

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Problem Brown streaks or specks. Areas of discoloration with metallic sheen. "Cracking" or "popping" sound. Possible cause Solution Boilovers have been cooked • onto the surface. • Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. See the section on the care and cleaning of the glass cooktop on page 51. Mineral deposits from water and food have been left on the surface of the cooktop. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions. This is normal operation, and not a system failure. Use the range as usual. OVEN Problem The oven will not turn on. The oven light will not turn on. The appliance will not turn on. Possible cause The range is not completely plugged into the electrical outlet. A fuse in your home may be blown or a circuit breaker may have tripped. The oven controls have been set improperly. The oven is too hot. Incomplete service wiring. Power outage. The light bulb is loose or defective. The switch operating the light is broken. The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. Incomplete service wiring. Power outage. Solution Make sure the electrical plug is inserted into a live, properly grounded outlet. Replace the fuse or reset the circuit breaker. See the chapter on operating the oven starting on page 28. Allow the oven to cool. Call for service. Check to see if the house lights will turn on. If necessary, call your local electric company for service. Tighten or replace the bulb. Call for service. Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. Call for service. Check to see if the house lights will turn on. If necessary, call your local electric company for service. English 57 Troubleshooting NE63T8711_AA_DG68-01209A-00_EN.indd 57 3/27/2020 12:44:14 PM

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English 57
Troubleshooting
Problem
Possible cause
Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
•
Wait until the surface
cools down. Then,
use a single-edge
razor-blade scraper at
approximately a 45°
angle against the glass
surface to remove the
soil.
•
See the section on the
care and cleaning of
the glass cooktop on
page
51
.
Areas of
discoloration with
metallic sheen.
Mineral deposits from
water and food have been
left on the surface of the
cooktop.
•
Remove using a
ceramic-glass cooktop
cleaning cream.
•
Use cookware with
clean, dry bottoms.
Clean the cooktop with
a ceramic cleaning
agent regularly every
week.
"Cracking" or
"popping" sound.
This is the sound of the
metal heating and cooling
during both the cooking
and self-cleaning functions.
This is normal operation,
and not a system failure.
Use the range as usual.
OVEN
Problem
Possible cause
Solution
The oven will
not turn on.
The range is not completely
plugged into the electrical
outlet.
Make sure the electrical
plug is inserted into a live,
properly grounded outlet.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The oven controls have been
set improperly.
See the chapter on operating
the oven starting on page
28
.
The oven is too hot.
Allow the oven to cool.
Incomplete service wiring.
Call for service.
Power outage.
Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.
The oven light
will not turn
on.
The light bulb is loose or
defective.
Tighten or replace the bulb.
The switch operating the light
is broken.
Call for service.
The appliance
will not turn
on.
The appliance is not
completely plugged into the
electrical outlet or a fuse in
your home may be blown or
a circuit breaker may have
tripped.
Make sure the power cord is
plugged into a live, properly
grounded outlet. Check the
fuse and circuit breakers.
Incomplete service wiring.
Call for service.
Power outage.
Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.
NE63T8711_AA_DG68-01209A-00_EN.indd
57
3/27/2020
12:44:14 PM