Samsung NV31T4551SS User Manual - Page 35

Troubleshooting, Checkpoints

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Troubleshooting Checkpoints If you encounter a problem with the oven, first check the table below and try the suggestions. If the problem continues, contact a local Samsung service center. Problem The buttons cannot be pressed properly. Cause • If there is foreign matter caught between the buttons • Touch model: if there is moisture on the exterior • If the lock function is set The time is not displayed. • If there is no power supplied The oven does not work. • If there is no power supplied The oven stops while • If it is unplugged from in operation. the power socket The power turns off • If continuous cooking during operation. takes a long time • If the cooling fan does not work • If the oven is installed in a place without good ventilation • When using several power plugs in the same socket Action • Remove the foreign matter and try again. • Remove the moisture and try again. • Check whether the lock function is set. • Check whether there is power supplied. • Check whether there is power supplied. • Reconnect the power. • After cooking for a long time, let the oven cool. • Listen for the sound of the cooling fan. • Keep the gaps specified in the product installation guide. • Use a single plug. Problem There is no power to the oven. The oven exterior is too hot during operation. The door cannot be opened properly. The interior light is dim or does not turn on. Electric shock occurs on the oven. There is water dripping. There is steam through a crack in the door. There is water remaining in the oven. Cause Action • If there is no power supplied • Check whether there is power supplied. • If the oven is installed in a place without good ventilation • Keep the gaps specified in the product installation guide. • If there is food residue stuck between the door and product interior • Clean the oven well and then open the door again. • If the lamp turns on and then off • The lamp automatically turns off after a certain amount of time to save power. You can turn it on again by pressing the lamp button. • If the lamp is covered by foreign matter during cooking • Clean the inside of the oven and then check. • If the power supply is not properly grounded • If you are using a socket without grounding • Check whether the power supply is properly grounded. • There may be water or steam in some cases depending on the food. This is not a product malfunction. • Cool the oven and then wipe with a dry dish towel. Troubleshooting NV31T4551SS_AA_DG68-01265A-00_EN+MES+CFR.indb 35 English 35 2020-02-25 12:59:55

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English 35
Troubleshooting
Troubleshooting
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service center.
Problem
Cause
Action
The buttons cannot
be pressed properly.
•
If there is foreign matter
caught between the
buttons
•
Remove the foreign
matter and try again.
•
Touch model: if there is
moisture on the exterior
•
Remove the moisture and
try again.
•
If the lock function is set
•
Check whether the lock
function is set.
The time is not
displayed.
•
If there is no power
supplied
•
Check whether there is
power supplied.
The oven does not
work.
•
If there is no power
supplied
•
Check whether there is
power supplied.
The oven stops while
in operation.
•
If it is unplugged from
the power socket
•
Reconnect the power.
The power turns off
during operation.
•
If continuous cooking
takes a long time
•
After cooking for a long
time, let the oven cool.
•
If the cooling fan does
not work
•
Listen for the sound of
the cooling fan.
•
If the oven is installed
in a place without good
ventilation
•
Keep the gaps specified
in the product installation
guide.
•
When using several
power plugs in the same
socket
•
Use a single plug.
Problem
Cause
Action
There is no power to
the oven.
•
If there is no power
supplied
•
Check whether there is
power supplied.
The oven exterior
is too hot during
operation.
•
If the oven is installed
in a place without good
ventilation
•
Keep the gaps specified
in the product installation
guide.
The door cannot be
opened properly.
•
If there is food residue
stuck between the door
and product interior
•
Clean the oven well and
then open the door again.
The interior light is
dim or does not turn
on.
•
If the lamp turns on and
then off
•
The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing the
lamp button.
•
If the lamp is covered
by foreign matter during
cooking
•
Clean the inside of the
oven and then check.
Electric shock occurs
on the oven.
•
If the power supply is not
properly grounded
•
If you are using a socket
without grounding
•
Check whether the
power supply is properly
grounded.
There is water
dripping.
•
There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
•
Cool the oven and then
wipe with a dry dish
towel.
There is steam
through a crack in
the door.
There is water
remaining in the
oven.
NV31T4551SS_AA_DG68-01265A-00_EN+MES+CFR.indb
35
2020-02-25
°° 12:59:55