Samsung NX58R9421SG/AA User Manual - Page 41

Troubleshooting, Checkpoints

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Troubleshooting If you encounter a problem with the range, check the tables starting below, and then try the suggested actions. Checkpoints Gas safety Problem You smell gas. Possible cause The surface burner knob is not in the OFF position and the burner is not lit. There is a gas leak. Action Turn the burner knob to OFF Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor's phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier's instructions. If you cannot reach your gas supplier, call the fire department. Surface burner Problem Cause Action All burners do not light. The power cord is not plugged into the electrical outlet. Make sure the electrical plug is plugged into a live, properly grounded outlet. A fuse in your home may be blown or the circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. Surface burners do The control knob is not not light. set properly. Push in the control knob and turn it to the Lite position. The burner caps are not in place. The burner base is misaligned. Clean the electrodes. Put the burner cap on the burner head. Align the burner base. Surface burner clicks during operation. The control knob has been left in the Lite position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. The burners do not burn evenly. Surface burner components and caps are not assembled correctly and level. See page 35. The surface burners are dirty. Clean the surface burner components. (See page 34.) Troubleshooting NX58M9420S_DG68-00905A-07_EN+MES+CFR.indb 41 English 41 2019-02-28 12:18:11

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English 41
Troubleshooting
Troubleshooting
If you encounter a problem with the range, check the tables starting below, and
then try the suggested actions.
Checkpoints
Gas safety
Problem
Possible cause
Action
You smell gas.
The surface burner knob is
not in the
OFF
position and
the burner is not lit.
Turn the burner knob to
OFF
There is a gas leak.
Clear the room, building, or
area of all occupants.
Immediately call your gas
supplier from a neighbor’s
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier’s instructions.
If you cannot reach your
gas supplier, call the fire
department.
Surface burner
Problem
Cause
Action
All burners do not
light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not
properly connected or
turned on.
See the Installation
Instructions that came with
your range.
Surface burners do
not light.
The control knob is not
set properly.
Push in the control knob and
turn it to the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
Surface burner
clicks during
operation.
The control knob has
been left in the Lite
position.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
See page
35
.
The surface burners are
dirty.
Clean the surface burner
components.
(See page
34
.)
NX58M9420S_DG68-00905A-07_EN+MES+CFR.indb
41
2019-02-28
°° 12:18:11