Samsung PL51E450A1F User Manual Ver.1.0 (English) - Page 14

Problem Possible Solution The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Time menu. • If your PC is connected to the TV, check your PC power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. • When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes if there is no signal. There is no picture/video. • Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices). • Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device's output is HDMI, it should be connected to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the TV's correct source by pressing the SOURCE button on the remote control. • Reboot the connected device by reconnecting the device's power cable. RF(Cable/Antenna) Connection The TV is not receiving all channels. • Make sure the coaxial cable is connected securely. • Please try Auto Program to add available channels to the channel list. go to MENU - Channel - Auto program then select Auto and make sure the correct Cable TV signal type is set in the menu. There are 3 options. (STD, HRC and IRC) • Verify the antenna is positioned correctly. No Caption on digital channels. • Check the Caption Setup menu. Try changing Caption Mode Service 1 to CC1. • Some channels may not have caption data. The picture is distorted: macroblock, error, small block, dots, pixelization. • Compression of video contents may cause picture distortion. Especially on fast moving pictures such as sports and action movies. • A weak signal can cause picture distortion. This is not a TV problem. Others Purple/green rolling horizontal bars and • Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the setbuzzing noise from the TV speakers with top-box has a grounding issue. Replace the Component video cables with an HDMI connection. Component cable connection. Plasma TV is making humming noise. • Plasma TVs typically make a soft humming sound. This is normal. It's caused by the electrical charges that are used to create the images on the screen. • If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the brightness lower. • You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard surface. Also, try rerouting your connection cables. • An improperly installed of wall mount can also create excessive noise. The picture will not display in full screen. • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. • Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV. • Adjust the picture size option on your external device or change the TV to full screen. Image Retention (Burn In) Issue. • To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn reduction technology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical Line) and side to side (Horizontal Dot). The regular, slight movement of the picture reduces screen burn in. The remote control does not work. • Replace the remote control batteries with correct polarity (+/-). • Clean the transmission window located on the top of the remote control. • Try pointing the remote directly at the TV from 5~6 feet away. The cable/set top box remote control does not turn the TV on or off, or adjust the volume. • Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for the SAMSUNG TV code. A "Mode Not Supported" message appears. • Check the supported resolution of the TV and adjust the external device's output resolution accordingly. Refer to resolution settings in this manual. Caption on the TV menu is greyed out. • You cannot select Caption in the TV menu when watching content from a device connected via HDMI or Component. • Caption must be activated on the external device. There is a plastic smell from the TV. • This smell is normal and will dissipate over time. TV Signal Strength is unavailable in the • This function is only available for digital channels from an Antenna / RF/Coax connection. Self Diagnosis Test menu. TV is tilted to the right or left side. • Remove the stand base from the TV and reassemble it. The Channel menu is grey out (unavailable). • The Channel menu is only available when you select the TV source. - 14 -