Samsung PN51E450A1F User Manual Ver.1.0 (English) - Page 13

Problem Stand Assembly Cannot find a channel Poor Picture The TV image does not look as good as it did in the store. The picture is distorted: macroblock error, small block, dots, pixelization. Color is wrong or missing. There is poor color or brightness. There is a dotted line on the edge of the screen. The picture is black and white. When changing channels, the picture freezes or is distorted or delayed. Sound Problems There is no sound or the sound is too low at maximum volume. The picture is good, but there is no sound. The speakers are making an inappropriate noise. No Picture, No Video The TV will not turn on. The TV turns off automatically. There is no picture/video. RF (Cable/Antenna) Connection The TV is not receiving all channels. Possible Solution • If you have any trouble assembling the stand, refer to "Install the Stand" in the Start Up or Stand Intallation Guide. • Re-run Plug & Play or run Auto Program. (go to MENU - Channel - Auto Program) First, perform the Picture Test and to see if your TV is displaying the test image properly. Go to MENU - Support - Self Diagnosis - Picture Test If the test image is properly displayed, the poor picture may be caused by the source or signal. • If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to deliver HD (high definition) picture quality. • Cable/Satellite subscribers: Try HD channels from the channel line up. • Air/Cable Antenna connection: Try HD channels after running Auto Program. ✎✎ Many HD channels broadcast up scaled SD (Standard Definition) content. The picture quality of up scaled SD content is low. • Adjust the Cable/Set top box video output resolution to 1080i or 720p. • Compression of video contents may cause picture distortion, especially on fast moving pictures such as those in sports and action movies. • A weak signal can cause picture distortion. This is not a TV problem. • Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels. • If you're using a Component connection, make sure the component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. • Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness / Sharpness) • Adjust the Energy Saving option in the TV menu. (go to MENU - Setup - Eco Solution - Energy Saving ) • Try resetting the picture to the default picture settings. (go to MENU - Picture - Picture Reset) • If the picture size is set to Screen Fit, change it to 16:9. • Change the cable/satellite box resolution. • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of Component Input 1 on the TV. • If connected to a cable box, please try to reset it. (Reconnect the AC cord and wait until the cable box reboots. It may take up to 20 minutes) • Set the output resolution of the cable box to 1080i or 720p. Perform the Sound Test to confirm that your TV audio is properly operating. (go to MENU - Support - Self Diagnosis - Sound Test) If the audio is OK, the sound problem may be caused by the source or signal. • Check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV. • If you are using an external device, check the device's audio output option Ex. you may need to change your cable box's audio option to HDMI if the box is connected to your TV using an HDMI cable. • Reboot the connected device by reconnecting the device's power cable. • Check the cable connections. Make sure a video cable is not connected to an audio input. • For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion. • Perform the Sound Test as explained above. • Make sure the AC power cord is securely plugged into the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to 'Remote control does not work' below. • Ensure the Sleep Timer is set to Off in the Time menu. • If your PC is connected to the TV, check your PC power settings. • Make sure the AC power cord is plugged securely into the wall outlet and the TV. • When you are watching TV connected to an antenna or cable connection, the TV will turn off after 10 - 15 minutes if there is no signal. • Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices). • Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device's output is HDMI, it should be connected to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the correct input source by pressing the SOURCE button on the remote control. • Reboot the connected device by reconnecting the device's power cable. • Make sure the coaxial cable is connected securely. • Run Auto Program to add available channels to the channel list. go to MENU - Channel - Auto program then select Auto and make sure the correct Cable TV signal type is set in the menu. There are 3 options. (STD, HRC and IRC) • Verify the antenna is positioned correctly. - 13 -