Samsung PN64E550D1F Quick Guide Easy Manual Ver.1.0 (English) - Page 29
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Troubleshooting If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung. com/support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864). Issues Flickering and Dimming Component Connections / Screen Color Screen Brightness Solutions and Explanations If your Samsung Television is flickering or dimming sporadically, you may need to disable some of its energy efficient features such as the Eco Sensor or the Energy Saving feature. Follow the steps below with your remote to turn these features off or on. •• Energy Saving: User Menu → System → Eco Solution → Energy Saving •• Eco Sensor: User Menu → System → Eco Solution → Eco Sensor If you find that the color on your Samsung television's screen is not correct or black and white, first run a Self Diagnosis on the TV to make sure there are no device issues. •• Self Diagnosis: User Menu → Support → Self Diagnosis → Picture Test If the problem does not appear in the Picture test, make sure: •• Your connections are all consistent. For example, if you've used the AV In jack on your TV, make sure you have used the AV Out jack on your video source. •• You have connected your devices to the correct jacks. For example, if you use the Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure you have connected the blue Pb jack on the video source to the blue Pb jack on the TV, and the yellow Y jack on the source to the yellow Y jack on the TV. If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings in the Picture menu option of the Main menu: •• Cell Light, Contrast, Brightness, Sharpness, Color, Tint (G/R) and so on. [PE550-ZA]BN68-04071A-X0Eng.indb 29 English - 29 2012-02-11 �� 3:04:23