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Samsung QN900D User Manual - Page 208

Remote Control Issues, The remote control does not work.

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Remote Control Issues When the remote control isn't working, these steps may help resolve the problem. The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead. • Charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell. - You can check remaining battery of Samsung Smart Remote with solar cell in (left directional button) Settings All Settings General & Privacy Power and Energy Saving Available Remote Battery. Try Now This function may not be supported depending on the model. • If the remote control has batteries, replace them with new ones. External devices cannot be operated with the TV remote control. Check the cable connection between the TV and external devices. When the symptom persists, set it manually in Universal Remote Setup. (left directional button) Connected Devices - 208 -

Section	Page
Contents	2
Guide	6
Connections	6
Connection Guide	6
Connecting an Antenna	7
Connecting to the network	8
Establishing a wired network connection	8
Establishing a wireless network connection	9
Checking the network connection status	10
Resetting Your Network	10
Turning on the TV with a mobile device	11
Connecting an IP control device to the TV	11
Allowing to connect a wireless network	11
Changing the name of the TV	11
Displaying your mobile device screen on the TV	12
Using Screen Sharing (Smart View)	12
Using Apple AirPlay	12
Using Screen Sharing (Tap View)	13
Enabling Tap View	13
Connection Cables for External Devices	14
Switching between external devices connected to the TV	16
Editing the name and icon of an external device	16
Using additional functions	17
Connection Notes	18
Connection notes for HDMI	18
Connection notes for audio devices	19
Connection notes for computers	19
Connection notes for mobile devices	20
Connection notes for Portrait Mode	20
Remote Control and Peripherals	21
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8D/S9D/DU8/DU9 Series / DU75/DU77 model)	21
About the Remote Control (DU6/DU7/BED Series)(except for DU75/DU77 model)	24
Connecting the Samsung Smart Remote to the TV	27
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup	28
Learn how to use Samsung Smart Remote	28
Learn how to use Game Controller	28
Using Anynet+ (HDMI-CEC)	29
Connecting an external device through Anynet+ and using their menus	29
Read before connecting an Anynet+ (HDMI-CEC) device	29
Controlling the TV with a Keyboard, Mouse, or Gamepad	30
Connecting a USB keyboard, mouse, or gamepad	30
Connecting a Bluetooth keyboard, mouse, or gamepad	30
Using the keyboard and mouse	31
Using the Gamepad	32
Using the controller	34
Setting up the input devices	35
Entering Text using the On-Screen Virtual Keyboard	35
Entering Text using the remote control's microphone and the on-screen virtual keyboard	36
Smart Features	37
Using Smart Hub	37
Displaying the Home Screen	38
Launching Smart Hub automatically	40
Launching the last used app automatically	40
Automatic Mirroring from Multi View	40
Automatic casting in Multi View	41
Launching Multi View automatically When rotating	41
Testing Smart Hub connections	41
Resetting Smart Hub	41
Using Ambient Mode	42
Entering the TV viewing screen from Ambient Mode	47
Using Art Mode	48
About the Art Home screen	49
Import images from USB memory	52
Using Art mode with the SmartThings app	53
Precautions when using Art mode	54
About the Daily+ Home screen	55
Using Samsung Gaming Hub	56
Using the Home Function	58
About the For You Home Screen	59
About the Live Home Screen	62
About the Apps Home Screen	63
Installing an app	64
Launching an app	64
Managing installed apps	65
About the Menu Home Screen	67
Using a Samsung account	71
Signing in to a Samsung account	71
Creating a new account	71
Managing your Samsung account	71
Using Workspace	73
Using Screen Sharing (Windows PC) / AirPlay (Mac)	73
Using Easy Connection to Screen	73
Connecting a Remote PC	74
Playing Multimedia Content on a Remote PC	76
Using Samsung DeX	77
Using Microsoft 365	77
Adding the Web Service	77
Using Web Service	78
Using the User guide	79
Launching the User guide	79
Using the buttons in the User guide	79
Using the Internet	81
Using SmartThings	82
SmartThings Quick access	84
Use the SmartThings Hub features	84
Register and manage devices via SmartThings	85
Use the screen's sensors via SmartThings	86
Control SmartThings with Bixby	86
Control the display device from the mobile SmartThings app	86
Playing pictures/video/music	87
Playing multimedia content on a PC or mobile device	88
Playing multimedia content on a USB device	88
Listening to your mobile device sound through the TV speaker using Sound Mirroring	89
Buttons and functions available while playing multimedia content	89
Using Multi View	93
Using Chat Together	95
Entering the Chat room	95
Using the chat option	96
Using Bixby	97
Starting Bixby with voice	97
Starting Bixby using buttons on the Samsung Smart Remote	98
Learning about the Discover Bixby Screen	99
Read Before Using Bixby	101
Provisions for using Bixby	101
Using the Game Bar	102
Starting the Game Bar	102
Learning about the Game Bar	102
Using FreeSync	104
Setting the Super Ultra Wide Game View	105
Changing the Super Ultra Wide Screen position	105
Configuring 144 Hz / 165 Hz / 240 Hz game settings	106
Troubleshooting of the game screen and audio problems	106
Using Auracast	107
Using Auracast	107
Using a password	107
Changing your password	107
TV Viewing and Recording	108
Using the Guide	108
About the Guide screen	108
Using additional features from the Guide	109
Recording Programs	110
The Instant and Timer Recording options from the Guide	110
Recording while watching a broadcast	110
Using the recording schedule management screen	111
Setting Up Schedule Viewing	113
Using the schedule viewing options from the guide screen	113
Using the schedule viewing options while watching a program	113
Using the viewing schedule management screen	114
Using Timeshift	115
Getting to know Recording and Timeshift controls and options	115
Using the Channel List	117
Accessing the channel list	117
Using the functions on the channel list screen	117
Using the channel edit function	118
Accessing the channel edit screen	118
Using the channel edit functions	118
Using a Personal Favorites List	119
Creating a Favorites List	119
TV-Viewing Support Functions	120
Scanning for available channels	120
Using Program Rating Lock	120
Watching blocked / restricted programs	120
Enable Data Service	121
Configuring advanced broadcasting audio settings	121
Setting the functions for the service provider	122
Viewing broadcast service provider info	122
Using Secure Channel Viewing	122
Checking digital channel signal info and strength	122
Picture and Sound	123
Using Intelligent Mode	123
Adjusting the Picture Quality	126
Choosing a picture mode	126
Configuring advanced picture settings	127
Changing the Picture Size and Position	130
Changing the picture size settings	130
Setting the Viewing Environment for External Devices	131
Playing games on an optimized screen	131
Setting the Game Mode details	132
Using Cable Box IP Remote	133
Using Input Signal Plus	134
Using HDMI Black Level	134
Using Media Switching Settings	134
Configuring a Sound Mode and Expert Settings	135
Choosing a sound mode	135
Configuring advanced sound settings	135
Using the Sound Support Functions	137
Selecting speakers	137
Listening to the TV through Bluetooth devices	138
Playing TV sounds by configuring Q-Symphony Settings	139
System and Support	140
Using the Time Functions and the Timers	140
Setting the clock automatically	140
Adjusting the clock for DST and time zone	141
Changing the current time	141
Setting the clock manually	142
Using the sleep timer	142
Turning off the TV using the off timer	142
Using the Power and Energy Saving Functions	143
Reducing the power consumption of the TV	143
Using the Panel Care Functions	145
Setting the Panel Care (S8D/S9D Series only)	145
Updating the TV's Software	146
Updating through the network	146
Updating through a USB device	146
Updating the TV automatically	146
Security updates information	146
Using the Parental Settings function	147
Using the Gesture function	147
Audio and Video Functions for the Visually or Hearing Impaired	148
Running the accessibility functions	148
Running Accessibility Shortcuts	148
Enabling voice guides for the visually impaired	148
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide	148
Enabling audio for the audio (video) description function	149
Setting the audio subtitles	149
The TV screen is turned off but audio continues	149
Enlarge the screen	149
White text on black background (high contrast)	150
Setting the outline emphasis feature for viewers with low vision	150
Enlarging the font (for the visually impaired)	150
Setting the screen to black and white	150
Inverting the screen color	151
Setting the color correction feature for users with color blindness	151
Learning about the remote control (for the visually impaired)	151
Learning about the TV menu	151
Showing captions	152
Adjusting the caption position	152
Splitting the caption	152
Selecting the caption language	152
Setting the digital caption related options	153
Enlarging the sign language screen for the hearing impaired	153
Configure Sign Language Guide options	153
Listening to the TV through Bluetooth devices (for the hearing impaired)	153
Configuring the repeat settings for remote control buttons	153
Using Voice Assistants on the TV	154
Select the Voice Assistant	154
Using Other Functions	155
Changing the menu language	155
Setting up a password	155
Selecting Usage or Retail Mode	155
Using the Maintenance Mode	155
Managing External Devices	156
Using AirPlay	156
Restoring the TV to the factory settings	156
Precautions and Notes	157
Before Using the Recording and Timeshift Functions	157
Before using the recording and schedule recording functions	157
Before using the timeshift function	158
Read Before Using Apps	159
Read Before Using the Internet Function	160
Read before setting up a wireless network connection	161
Precautions for wireless network	161
Wireless security protocols	161
Read Before Playing Photo, Video, or Music Files	162
Limitations to the use of photo, video, and music files	162
Supported subtitles	163
Subtitle formats	163
Video formats with subtitles	163
Supported image formats and resolutions	164
Supported music formats and codecs	164
Supported video codecs (QLED TV(except for Q6D/QE1D/Q7D Series)/The Frame/The Serif/S8D/S9D/DU9 Series)	165
Other restrictions	166
Video decoders	166
Audio decoders	166
Supported video codecs (Q7*D Series, 85DU8 Series)	167
Other restrictions	168
Video decoders	168
Audio decoders	168
Supported video codecs (Q6D/QE1D Series (except for 32Q6D Series)/DU8 Series (except for 85DU8 Series))	169
Other restrictions	170
Video decoders	170
Audio decoders	170
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)	171
Other restrictions	172
Video decoders	172
Audio decoders	172
Supported video codecs (QN8**D Series)	173
Supported video codecs (QN9**D Series)	174
Other restrictions	175
Video decoders	175
Audio decoders	175
Read After Installing the TV	176
Picture sizes and input signals	176
Installing an anti-theft lock	176
Supported Resolutions for UHD Input Signals	177
If Input Signal Plus is set to Off	177
If Input Signal Plus is set to On	177
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)	178
If Input Signal Plus is set to Off	178
If Input Signal Plus is set to On	178
Supported Resolutions for FreeSync (VRR)	179
Read Before Connecting a Computer (Supported Resolutions)	181
IBM	181
MAC	181
VESA DMT	182
VESA CVT	183
CTA-861	183
Supported Resolutions for Video Signals	184
CTA-861	184
VESA CVT	185
Read Before Using Bluetooth Devices	186
Restrictions on using Bluetooth	186
Blocking programs based on their TV Rating	187
Blocking movies based on their Motion Picture Association of America (MPAA) rating	188
Blocking programs based on their Canadian English Rating	188
Blocking programs based on their Canadian French Rating	189
Blocking Programs based on their Downloadable U.S. Rating	189
Licenses	190
Troubleshooting	191
Picture Issues	191
The screen is flashing or has become dark	191
The picture is not bright, or the picture colors do not look clear	191
The picture colors are black and white or do not look the way they should look	192
The TV automatically turns off by itself	193
TV (The Frame TV) cannot be turned off.	193
Unable to power on	193
The TV remains on or does not turn on automatically.	194
Unable to find a Channel	194
The TV image does not look as good as it did in the store	195
Displayed video looks blurry	195
The picture is distorted	196
There is a dotted line on the edge of the screen	196
The picture won’t display in full screen	196
The Caption function in the TV menu is deactivated	196
Captions appear on the TV screen	197
The HDR of the connected external device turns off	197
Sound and Noise Issues	198
How can I connect an audio device to the TV?	198
There is no sound or the sound is too low at maximum volume.	198
The picture is good but there is no sound.	198
HDMI (eARC/ARC) is connected, and there is no sound.	199
The speakers are making an odd sound.	199
The sound is interrupted.	199
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.	200
The TV audio is not being played through the Soundbar or A/V receiver.	200
The sound is not heard clearly.	200
The volume of the external device cannot be adjusted.	201
I want to turn the TV and audio device off and on at the same time.	201
Channel and Broadcast Issues	202
\	202
The TV is not receiving all channels.	202
The captions are not provided on a digital channel.	202
Broadcasting is deactivated.	202
External Device Connectivity Issues	203
The \	203
The video is OK but there is no audio.	203
I want to connect to a PC and mobile device via screen mirroring.	203
No screen appears when connecting the TV to an external device.	204
I want to connect to a Bluetooth speaker.	204
The PC screen does not appear or it flickers.	204
Network Issues	205
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.	205
Wired network connection failed.	205
Connected to a local network, but not to the Internet.	205
Anynet+ (HDMI-CEC) Issues	206
What is Anynet+?	206
Anynet+ does not work. The connected device is not displayed.	206
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.	207
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.	207
The message \	207
The Anynet+ device won't play.	207
Remote Control Issues	208
The remote control does not work.	208
External devices cannot be operated with the TV remote control.	208
Recording Issues	209
The Timeshift or recording function cannot be used.	209
Cannot record videos received from an external device or Samsung TV Plus.	209
The \	210
The recorded files on the TV are not played back on a PC.	210
Apps	211
I cannot find the app I want.	211
I launched an app, but it's in a different language. How can I change the language?	211
The app does not work properly. Its image quality is poor.	211
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.	211
Media Files	212
Some files are interrupted during playback.	212
Some files can't be played.	212
Voice Assistant Issues	213
The microphone is off.	213
The voice commands do not work well.	213
Bixby/Alexa answers although I did not call it.	213
I spoke \	214
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.	214
During voice recognition, the heavy load message appears and the function does not work.	214
I want to see weather information of the desired area.	214
Other issues	215
The TV is hot.	215
The TV smells like plastic.	215
The settings are lost after 5 minutes or every time the TV is turned off.	215
The TV is tilted to the side.	215
The stand is wobbly or crooked.	215
I want to know how to attach and remove the TV stand.	216
A POP (TV’s internal banner ad) appears on the screen.	216
The TV is making a popping noise.	216
The TV is making a humming noise.	216
The TV narrates the screen events in voice-over.	216
Diagnosing TV operational issues	217
Self Diagnosis	217
Cannot select Broadcast Signal in Self Diagnosis.	219
Reset Smart Hub	219
Reset picture	219
Reset sound	219
Getting Support	220
Getting support through Remote Management	220
Finding the contact information for service	220
Requesting service	220
Accessibility Guidance	221
Learn Menu Screen	221
Using the Remote control	221
Orientation of the Samsung Smart Remote or Remote Control	221
Description of the Samsung Smart Remote or Remote Control	221
Using the Accessibility Menu	223
Running the Accessibility Shortcuts menu	223
Running the Accessibility menu functions using the General menu	223
Running the Accessibility menu functions using Bixby	224
Learning about the Accessibility menu functions	225
Using the TV with Voice Guide on	229
Changing channel	229
Using on-screen number entry via the Samsung Smart Remote or Remote Control	229
Changing volume	230
Using program information	230
Using the guide	231
To view a program on now	232
Other options in the guide	232
Using Schedule Viewing	234
Setting up a schedule viewing	234
Cancelling a scheduled viewing	234
Using the Channel List	235
Recording	236
Using the instant and schedule recording options from the guide screen:	236
Recording the program you are watching	237
Scheduling recording from the program info window	237
Changing the recording time	237
Viewing recorded programs	238
Deleting a recorded program	238
Using Smart Hub	239
Smart Hub	239
Using the Smart Hub Home Screen	239
Launching the User guide	241
Using Bixby	242