Samsung RF28K9380SR User Manual - Page 56

The Samsung Smart, Smart Home app

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Troubleshooting Samsung Smart Home Symptom Could not find "Samsung Smart Home" on the app market. The Samsung Smart Home app fails to operate. The Samsung Smart Home app is installed but is not connected to my refrigerator. Could not log into the app. An error message appears when I try to register my refrigerator. The Samsung Smart Home app is successfully connected to my refrigerator but does not run. Action • The Samsung Smart Home app is available on smartphones that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher. • The Samsung Smart Home app is available on applicable models only. • The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • Make sure that the Smart Home Dongle is inserted properly. If the Wi-Fi icon on the refrigerator's display is off, this indicates that no network connection has been established yet. In this case, use the Samsung Smart Home app to connect and register your refrigerator to the access point (AP) of your house. • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. • Exit and restart the Samsung Smart Home app, or disconnect and reconnect the router. • Remove the Smart Home Dongle, and reconnect it in a moment. Troubleshooting 56 English Untitled-8 56 2016-09-29 7:54:29

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Troubleshooting
English
56
Troubleshooting
Samsung Smart Home
Symptom
Action
Could not find
“Samsung Smart
Home” on the app
market.
•
The Samsung Smart Home app is available on smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung Smart
Home app fails to
operate.
•
The Samsung Smart Home app is available on applicable
models only.
•
The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my refrigerator.
•
You must log into your Samsung account to use the app.
•
Make sure that your router is operating normally.
•
Make sure that the Smart Home Dongle is inserted properly.
If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the Samsung Smart Home app to
connect and register your refrigerator to the access point
(AP) of your house.
Could not log into the
app.
•
You must log into your Samsung account to use the app.
•
If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
•
Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but does
not run.
•
Exit and restart the Samsung Smart Home app, or disconnect
and reconnect the router.
•
Remove the Smart Home Dongle, and reconnect it in a
moment.
Untitled-8
56
2016-09-29
°° 7:54:29