Samsung S24B240BL User Manual (English) - Page 37
Responsibility for the Pay Service (Cost to Customers), Not a product defect
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5-4 Responsibility for the Pay Service (Cost to Customers) When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. • If a service technician gives instructions on how to use product or simply adjusts options without disassembling product. • If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.). • If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time. • If a product is reinstalled to move to a different spot or to move to a different house. • If customer requests instructions on how to use because of another company's product. • If customer requests instructions on how to use the network or another company's program. • If customer requests software installation and setup for the product. • If a service technician removes/cleans dusts or foreign materials inside of the product. • If customer requests an installation additionally after purchasing a product through home-shopping or online. A Product damage caused by customer's fault Product damage caused by customer's mishandling or wrong repair If a product damage is caused by; • external impact or drop. • use of supplies or separatly sold product unspecified by Samsung. • repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd. • remodeling or repairing the product by customer. • using it with incorrect voltage or non-authorised electrical connections. • not following the "cautions" in User Manual. Others • If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) . • If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.). If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first. More Information 5-4