Samsung SCS-2U3100/VER User Manual Ver.f8 (English) - Page 19

Section 4: Troubleshooting Now that you've been given an overview of the Verizon Wireless Network Extender, some situations might arise where you'll need additional usage or connection help. This section provides some troubleshooting tips and techniques. For more information, please visit us online at www.verizonwireless.com/support. • My Power LED is not Illuminating. - Make sure that one end of the power cord is securely connected to an active outlet and that the other end is properly connected to the power supply. - Make sure the power connector is securely inserted into the rear DC 12V port on the back of the Network Extender. • My GPS LED is not illuminating blue even after a few minutes. Note: The first time the Network Extender is used after installation or after relocation, it can take up to one hour to acquire a GPS connection. - The GPS antenna cannot obtain a signal. - If possible, move the Network Extender to a location with fewer surrounding obstructions. The new location should be in an open area and closer to a window, if possible. - If the preceding fails, remove the power cord from the wall outlet for at least 10 seconds. - Reconnect the power connector to the DC 12V port and plug the power cord into the wall outlet. This allows the Network Extender to re-initiate its startup sequence where it detects the Ethernet connection, GPS signal, and communication with the Verizon Wireless network. - If relocation does not produce a GPS signal, uninstall the GPS antenna from the Network Extender and relocate it to receive a stronger signal. • My WAN LED is blue but I cannot place a call via my Verizon Wireless Network Extender. - Check that the router is communicating properly with your ISP. The Internet activity LED on your router should be blinking. For further router troubleshooting tips, please review the router manufacturer's printed or online documentation. Troubleshooting 16