Samsung SCX-4321 User Guide - Page 68
Printing Problems, your printer, Software User's, Guide, Paper, Start, Settings, Printers, Properties
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Printing Problems Condition The machine does not print. Possible cause The machine is not receiving power. The machine is not selected as the default printer. Check the machine for the following: • The front door is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not installed. The connection cable between the computer and the machine is not connected properly. The connection cable between the computer and the machine is defective. The port setting is incorrect. The machine may be configured incorrectly. The printer driver may be incorrectly installed. The machine is malfunctioning. Suggested solutions Check the power cord connections. Check the power switch and the power source. Select your printer as your default printer in your Windows. After locating the problem, clear it. • Close the door. • Clear the paper jam. See ?$paratext>? on page 9.2. • Load paper. See ?$paratext>? on page 2.3. • Install the toner cartridge. See ?$paratext>? on page 2.2. If a printer system error occurs, contact your service representative. Disconnect the printer cable and reconnect it. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. Check the Windows printer setting to make sure that the print job is sent to the correct port, for example, LPT1. If the computer has more than one port, make sure that the machine is attached to the correct one. Check the printer properties to ensure that all of the print settings are correct. Repair the printer software. For details, see Software User's Guide. Check the display message on the control panel to see if the machine is indicating a system error. Condition The machine selects print materials from the wrong paper source. A print job is extremely slow. Half the page is blank. The machine prints, but the text is wrong, garbled, or incomplete. Possible cause The paper source selection in the printer properties may be incorrect. The job may be very complex. If you are using Windows 98/Me, the Spooling Setting may be set incorrectly. The page orientation setting may be incorrect. The paper size and the paper size settings do not match. The printer cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. Suggested solutions For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. For details, see Software User's Guide. Reduce the complexity of the page or try adjusting the print quality settings. The maximum print speed of your machine is 20 PPM for Letter-sized paper and 20 PPM for A4-sized paper. From the Start menu, choose Settings and Printers. Rightclick the your printer icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting. Change the page orientation in your application. For details, see Software User's Guide. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. Exit Windows and reboot the computer. Turn the machine off and then back on again. 9.7 Troubleshooting