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Samsung SL-M3820DW/XAA User Manual Ver.1.01 (English) - Page 78

Troubleshooting

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4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams 79 • Clearing paper jams 80 • Understanding the status LED 92 • Understanding display messages 95 This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see "Troubleshooting" on page 234). If you cannot find a solution in the User's Guide or the problem persists, call for service.

Section	Page
Basic	1
1. Introduction	4
Key benefits	5
Features by models	8
Useful to know	11
About this user’s guide	12
Conventions	12
General icons	12
Safety information	13
Important safety symbols	13
Operating environment	13
Operating method	14
Installation / Moving	15
Maintenance / Checking	16
Supply usage	17
Machine overview	19
Components	19
Front view	20
Rear view	21
Control panel overview	22
M332xND/M382xD	22
M382xND/M382xDW/M402xND	23
Turning on the machine	24
Installing the driver locally	25
Windows	26
Reinstalling the driver	28
Windows	28
2. Menu Overview and Basic Setup	29
Menu overview	30
Accessing the menu	30
Machine’s basic settings	33
Media and tray	35
Tray overview	35
Loading paper in the tray	36
Printing on special media	40
Setting the paper size and type	44
Using the output support	45
Basic printing	46
Printing	46
Canceling a print job	47
Opening printing preferences	47
Using help	48
Eco printing	49
Secure printing	51
3. Maintenance	52
Ordering supplies and accessories	53
Available consumables	54
Available accessories	56
Available maintenance parts	57
Storing the toner cartridge	58
Handling instructions	58
Toner cartridge usage	58
Estimated cartridge life	59
Redistributing toner	60
M3320/M3820/M4020 series	61
M3325/M3825/M4025 series	61
Replacing the toner cartridge	62
Toner cartridge	62
Replacing the imaging unit	65
Imaging unit	66
Installing accessories	67
Precautions	67
Setting Device Options	67
Upgrading a memory module	69
Monitoring the supplies life	71
Setting the toner/imaging unit low alert	72
Cleaning the machine	73
Cleaning the outside	73
Cleaning the inside	74
Cleaning the pickup roller	76
Tips for moving & storing your machine	77
4. Troubleshooting	78
Tips for avoiding paper jams	79
Clearing paper jams	80
In tray 1	80
In optional tray	81
In the manual feeder/multi-purpose tray	83
Inside the machine	85
In exit area	88
In the duplex unit area	90
Understanding the status LED	92
Understanding display messages	95
Paper Jam-related messages	95
Toner-related messages	96
Imaging unit-related messages	97
Tray-related messages	98
Network-related messages	98
Misc. messages	98
5. Appendix	100
Specifications	101
General specifications	101
Print media specifications	103
System requirements	105
Network environment	108
Regulatory information	109
Laser safety statement	109
Ozone safety	110
Power saver	110
Recycling	110
China only	110
Correct disposal of this product (Waste electrical & electronic equipment)	111
State of California Proposition 65 Warning (US Only)	111
Radio frequency emissions	111
United States of America	112
Russia only	113
Germany only	113
Turkey only	114
Thailand only	114
Replacing the Fitted Plug (for UK Only)	114
Declaration of conformity (European countries)	115
Israel only	116
Regulatory compliance statements	116
China only	118
Copyright	119
Advanced	120
1. Software Installation	123
Installation for Mac	124
Reinstallation for Mac	125
Installation for Linux	126
Installing the Unified Linux Driver	126
Reinstallation for Linux	127
2. Using a Network- Connected Machine	128
Useful network programs	129
SyncThru™ Web Service	129
SyncThru™ Web Admin Service	129
SetIP wired network setup	129
Wired network setup	130
Printing a network configuration report	130
Setting IP address	130
Installing driver over the network	133
Windows	134
Mac	137
Linux	138
UNIX	139
IPv6 configuration	142
From the control panel	142
From the SyncThru™ Web Service	143
Wireless network setup	145
Getting started	145
Introducing wireless set up methods	146
Using the WPS button	148
Using the menu button	151
Setup using Windows	152
Setup using Mac	156
Using a network cable	160
Turning the Wi-Fi network on/off	163
Setting the Wi-Fi Direct for mobile printing	163
Troubleshooting for wireless network	165
Samsung MobilePrint	170
What is Samsung MobilePrint?	170
Downloading Samsung MobilePrint	170
Supported Mobile OS	170
Supported devices	170
AirPrint	171
Setting up AirPrint	171
Printing via AirPrint	171
Google Cloud Print™	173
Registering your Google account to the printer	173
Printing with Google Cloud Print™	174
3. Useful Setting Menus	176
Before you begin reading a chapter	177
Information	178
Layout	179
Paper	180
Graphic	181
System Setup	182
Emulation	185
Network	186
Job Management	188
4. Special Features	189
Altitude adjustment	190
Entering various characters	191
Entering alphanumeric characters	191
Keypad letters and numbers	191
Printing features	192
Changing the default print settings	192
Setting your machine as a default machine	192
Using advanced print features	193
Using Direct Printing Utility	201
Mac printing	202
Linux printing	204
Unix printing	206
Using optional device features	208
From the printer driver	208
From the control panel	208
5. Useful Management Tools	210
Accessing management tools	211
Easy Capture Manager	212
Samsung AnyWeb Print	213
Easy Eco Driver	214
Using SyncThru™ Web Service	215
Accessing SyncThru™ Web Service	215
SyncThru™ Web Service overview	215
E-mail notification setup	217
Setting the system administrator’s information	217
Using Samsung Easy Printer Manager	219
Understanding Samsung Easy Printer Manager	219
Advanced settings user interface overview	220
Using Samsung Printer Status	222
Samsung Printer Status overview	222
Using Samsung Printer Experience	224
Understanding the Samsung Printer Experience	224
Printing from Windows 8	225
Scanning from Windows 8	228
Using the Linux Unified Driver Configurator	230
Opening Unified Driver Configurator	230
Printers configuration	231
Ports configuration	233
6. Troubleshooting	234
Paper feeding problems	235
Power and cable connecting problems	236
Printing problems	237
Printing quality problems	241
Operating system problems	249
Common Windows problems	249
Common Mac problems	250
Common Linux problems	251
Common PostScript problems	252
Contact SAMSUNG worldwide	253
Glossary	258
Index	270
A	270
accessories	270
installing 67	270
ordering 56	270
AirPrint 171	270
AnyWeb Print 213	270
B	270
buttons	270
eco 22, 23	270
print screen 22, 23	270
wps 23	270
C	270
cleaning	270
inside 74	270
outside 73	270
pickup roller 76	270
cleaning a machine 73	270
control panel 22	270
convention 12	270
D	270
default settings	270
tray setting 44	270
device options 67	270
direct printing utility 201	270
driver installation	270
Unix 139	270
E	270
eco printing 49	270
entering character 191	270
error message 95	270
F	270
favorites settings, for printing 48	270
features 5	270
machine features 176	270
print media feature 103	270
G	270
general icons 12	270
general settings 182	270
glossary 258	270
google cloud printing 173	270
J	270
jam	270
clearing paper 80	270
tips for avoiding paper jams 79	270
L	270
layout 179	270
Linux	270
common Linux problems 251	270
driver installation for network connected 138	270
driver installation for USB cable connected 126	270
driver reinstallation for USB cable connected 127	270
printer properties 205	270
printing 204	270
system requirements 106	270
unifled driver configurator 230	270
using SetIP 132	270
loading	270
paper in multi-purpose (or manual feeder) tray 38	270
paper in the tray1 36	270
paper in the tray1 / optional trays 37	270
special media 40	271
M	271
Mac	271
common Mac problems 250	271
driver installation for network connected 137	271
driver installation for USB cable connected 124	271
driver reinstallation for USB cable connected 125	271
printing 202	271
system requirements 106	271
using SetIP 131	271
machine overview	271
front view 20	271
rear view 21	271
maintenance parts 57	271
memory	271
memory upgrading 69	271
memory/hard drive feature 208	271
menu	271
emulation 185	271
information 178	271
job management 188	271
menu map 178	271
menu overview 30	271
multi-purpose (or manual feeder) tray	271
loading 38	271
tips on using 38	271
using special media 40	271
N	271
network	271
driver installation	271
Linux 138	271
Mac 137	271
UNIX 139	271
Windows 134	271
general setup 186	271
installing environment 108	271
introducing network programs 129	271
IPv6 configuration 142	271
SetIP program 130, 131, 132, 161	271
wired network setup 130	271
wireless network setup 145	271
numeric keypad 23	271
n-up printing	271
Mac 203	271
O	271
optional tray 56	271
ordering 56	271
output support 45	271
overlay printing	271
create 198	271
delete 198	271
print 198	271
P	271
paper 180	271
Parallel	271
ordering 56	271
placing a machine	271
adjusting the altitude 190	271
postScript driver	271
troubleshooting 252	271
print	271
mobile OS 170	271
mobileprint 170	271
print media	271
card stock 43	271
envelope 41	271
glossy paper 44	271
labels 42	272
output support 103	272
preprinted paper 43	272
setting the paper size 44	272
setting the paper type 44	272
special media 40	272
transparency 42	272
printer preferences	272
Linux 205	272
printer status	272
general information 222	272
printing	272
changing the default print settings 192	272
Linux 204	272
Mac 202	272
multiple pages on one sheet of paper	272
Mac 203	272
printing a document	272
Windows 46	272
printing on both sides of paper	272
Mac 203	272
printing to a file 193	272
setting as a default machine 192	272
special printer features 194	272
UNIX 206	272
using direct printing utility 201	272
printing a document	272
Linux 204	272
Mac 202	272
UNIX 206	272
printing feature 192	272
problem	272
operating system problems 249	272
problems	272
paper feeding problems 235	272
power problems 236	272
printing problems 237	272
printing quality problems 241	272
R	272
regulatiory information 109	272
S	272
safety	272
information 13	272
symbols 13	272
samsung printer experience 224	272
Samsung Printer Status 222	272
secure printing 51	272
service contact numbers 253	272
SetIP program 130, 161	272
Special features 189	272
specifications 101	272
print media 103	272
status 22, 23	272
supplies	272
available supplies 54	272
estimated toner cartridge life 59	272
machine information 178	272
monitoring the supplies life 71	272
ordering 54	272
replacing toner cartridge 62	272
SyncThru Web Service	272
general information 215	272
SyncThru™ Web Service 215	272
T	272
toner cartridge	272
estimated life 59	272
handling instructions 58	272
non-Samsung and refilled 58	272
redistributing toner 60	272
replacing the cartridge 62	273
storing 58	273
tray	273
adjusting the width and length 35	273
changing the tray size 35	273
loading paper in multi-purpose (or manual feeder) tray 38	273
ordering an optional tray 56	273
ordering an parallel 56	273
setting the paper size and type 44	273
U	273
understanding the status LED 92	273
UNIX	273
driver installation for network connected 139	273
printing 206	273
Unix	273
system requirements 107	273
USB cable	273
driver installation 25, 28, 124, 126	273
driver reinstallation 125, 127	273
using help 48, 204	273
W	273
watermark	273
create 197	273
delete 197	273
edit 197	273
Windows	273
common Windows problems 249	273
driver installation for network connected 134	273
driver installation for USB cable connected 25, 28	273
system requirements 105	273
using SetIP 130, 161	273
wireless	273
ad hoc mode 145	273
Infrastructure mode 145	273
USB cable 152	273
WPS	273
disconnecting 149	273
disconnectiong	273
PBC mode 149	273
WPS (the machine does not have a display screen)	273
PBC 150	273
PIN 150	273
wireless network	273