Samsung SLK407W Service Guide - Page 10

SAMSUNG PROJECTION TV SERVICE GUIDE Section 6 - Escalation/Who to Call Escalation Paths and Technical Support 1. Parts Issues If wrong or defective parts are received, contact Parts Department with the invoice or PO numbers to resolve. If the parts do not fix the problem and you need technical assistance: 973-601-6124 between 9:00 - 5:30 EST 3. Regional Service Engineers are available for each geographic region. They are your primary contact for all technical and policy related issues that cannot be resolved through normal means. Their regions and phone numbers: West Zone: Jeff Reeves 310-537-7000 x131 Mid-West Zone: Mark Rowland 630-879-1401 East Zone: Anthony Ippolito 973-601-6005 South Zone: Dan Girdley 678-560-9140 4. Website: www.samsungasc.com Logon: ID = your account number Password = your zip code Our ASC website contains most service manuals in PDF format ready for download. To use these files you need Adobe Acrobat Viewer which can be downloaded for free @ www.adobe.com. This site also contains other support data; i.e. service bulletins, BIOS files and our policy guide. Last update: 4/18//01