Samsung SM-A205UZKATMB User Manual - Page 131

Collect, diagnostics

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Settings You will not be able to access the device after a factory data reset if you do not have your Google Account username and password. CAUTION Before sending your device to Samsung or taking it to a Samsungauthorized service center, remove your Google Account and then perform a factory data reset. For more information, visit samsung.com/us/support/frp. Enable factory reset protection Adding a Google Account to your device automatically activates the FRP security feature. Disable factory reset protection To disable FRP, remove all Google Accounts from the device. 1. From Settings, tap Accounts and backup > Accounts > [Google Account]. 2. Tap Remove account. Collect diagnostics Collect diagnostic data for troubleshooting. ◌ From Settings, tap General management > Reset > Collect diagnostics. The following options are available to choose: • Diagnostics: Help T-Mobile troubleshoot your device issues. • Issue assist: Optimized Wi-Fi connectivity and diagnose network issues. • Personalized offers: Receive T-Mobile offers that will improve your experience. 120

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Settings
120
You
will
not
be
able
to
access
the
device
after
a
factory
data
reset
if
you
do
not
have
your
Google
Account
username
and
password.
CAUTION
Before
sending
your
device
to
Samsung
or
taking
it
to
a
Samsung-
authorized
service
center,
remove
your
Google
Account
and
then
perform
a
factory
data
reset.
For
more
information,
visit
samsung.com/us/support/frp
.
Enable
factory
reset
protection
Adding
a
Google
Account
to
your
device
automatically
activates
the
FRP
security
feature.
Disable
factory
reset
protection
To
disable
FRP,
remove
all
Google
Accounts
from
the
device.
1.
From
Settings,
tap
Accounts
and
backup
>
Accounts
>
[Google
Account]
.
2.
Tap
Remove
account
.
Collect
diagnostics
Collect
diagnostic
data
for
troubleshooting.
◌
From
Settings,
tap
General
management
>
Reset
>
Collect
diagnostics
.
The
following
options
are
available
to
choose:
•
Diagnostics
:
Help
T-Mobile
troubleshoot
your
device
issues.
•
Issue
assist
:
Optimized
Wi-Fi
connectivity
and
diagnose
network
issues.
•
Personalized
offers
:
Receive
T-Mobile
offers
that
will
improve
your
experience.