Samsung SR1AM7010UW User Manual - Page 37

Symptom, Checklist

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Symptom Checklist I have installed the Samsung Smart Home app, but, the POWERbot fails to be connected. ffYou can use the product after connecting the wireless router and the POWERbot through Easy-Setup according to the procedure. I fail to log into the Samsung account. ffCheck your ID and password on the screen of the Samsung account. There appears a message saying there is a failure during Easy-Setup. ffYou may have failed temporarily due to the distance from the wireless router or other obstacles. Please try again after a while. The products do not work even though the smart phone is normally connected to the POWERbot. ffTurn off the Samsung Smart Home app and then run it again, or disconnect the smart phone from the wireless router and then connect it again. Or turn off the power supply of the POWERbot, turn it on, wait for a minute or longer, and then run the Smart Home app again. The functions of the Samsung ffCheck if the Smart control blocking function of the POWERbot is Smart Home App do not set. (When the Smart control is locked, the Wi-Fi indicator is turned work. off.) The Samsung Smart Robot Vacuum App fails to get started. ffCheck if the POWERbot is connected to the wireless router. POWERbot is not connected to Wi-Fi. ffCheck the setting status of the wireless router. Intelligent power control function works on a normal floor. ffCheck whether the floor is not even and then the POWERbot works with its body a bit lifted up. ffCheck whether there are any foreign matters on the cliff sensor which is at the bottom of the POWERbot. ffCheck whether the floor color is dark. Intelligent power control function does not work. ffWhen the POWERbot cleans a carpet with short fibre and bright color, it may recognize the carpet as a floor and then the Intelligent power control function may not work. Edge clean master function does not work. ffWhen POWERbot cannot recognize the wall, the Edge clean master may not work. --When an obstacle made of reflective material is in front of the wall --When the wall itself is made of reflective material --When the wall is a dark color Edge clean master function ffCheck whether small obstacles are arranged in a narrow space. works though there is no wall ffWhen the POWERbot recognizes the front obstacle as a wall, Edge or corner. clean master function may work. The Edge clean master function works though the POWERbot has not approached a wall or corner. ffWhen the degree of the angle of a corner which the POWERbot detects is large, the Edge clean master function may work without approaching the wall or corner. ENGLISH-37 1_VR7000_EN_DJ68-00763C-02_USA.indd 37 2017-02-23 오전 12:27:04

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ENGLISH-
37
Symptom
Checklist
I have installed the Samsung
Smart Home app, but,
the POWERbot fails to be
connected.
f
You can use the product after connecting the wireless router and
the POWERbot through Easy-Setup according to the procedure.
I fail to log into the Samsung
account.
f
Check your ID and password on the screen of the Samsung account.
There appears a message
saying there is a failure
during Easy-Setup.
f
You may have failed temporarily due to the distance from the
wireless router or other obstacles. Please try again after a while.
The products do not work
even though the smart phone
is normally connected to the
POWERbot.
f
Turn off the Samsung Smart Home app and then run it again, or
disconnect the smart phone from the wireless router and then
connect it again. Or turn off the power supply of the POWERbot,
turn it on, wait for a minute or longer, and then run the Smart
Home app again.
The functions of the Samsung
Smart Home App do not
work.
f
Check if the Smart control blocking function of the POWERbot is
set. (When the Smart control is locked, the Wi-Fi indicator is turned
off.)
The Samsung Smart Robot
Vacuum App fails to get
started.
f
Check if the POWERbot is connected to the wireless router.
POWERbot is not connected
to Wi-Fi.
f
Check the setting status of the wireless router.
Intelligent power control
function works on a normal
floor.
f
Check whether the floor is not even and then the POWERbot works
with its body a bit lifted up.
f
Check whether there are any foreign matters on the cliff sensor
which is at the bottom of the POWERbot.
f
Check whether the floor color is dark.
Intelligent power control
function does not work.
f
When the POWERbot cleans a carpet with short fibre and bright
color, it may recognize the carpet as a floor and then the Intelligent
power control function may not work.
Edge clean master function
does not work.
f
When POWERbot cannot recognize the wall, the Edge clean master
may not work.
– When an obstacle made of reflective material is in front of the
wall
– When the wall itself is made of reflective material
– When the wall is a dark color
Edge clean master function
works though there is no wall
or corner.
f
Check whether small obstacles are arranged in a narrow space.
f
When the POWERbot recognizes the front obstacle as a wall, Edge
clean master function may work.
The Edge clean master
function works though
the POWERbot has not
approached a wall or corner.
f
When the degree of the angle of a corner which the POWERbot
detects is large, the Edge clean master function may work without
approaching the wall or corner.
1_VR7000_EN_DJ68-00763C-02_USA.indd
37
2017-02-23
오전 12:27:04