Samsung Style Quick Start Guide - Page 2

Using the SpaceFit Sound This function analyzes the user's listening space with the Soundbar's microphone and provide optimal sound for the space. Sound optimization proceeds automatically. 05 USING A WIRELESS CONNECTION Connecting via Bluetooth Top of the Soundbar 5 sec 06 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800726-7864). Soundbar does not turn on. • Check whether the power cord of the Soundbar is correctly inserted into the outlet. When the subwoofer is not automatically connected 1. Turn off the Soundbar main unit. 2. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. OR OR BT PAIRING PAIR What is the difference between BT READY and BT PAIRING? • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. • BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in "BT" mode.) NOTE • If asked for a PIN code when connecting a Bluetooth device, enter . Connecting via Wi-Fi (Wireless Network) • To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required. 1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to. 2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.). 3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network. Rear of Subwoofer 5 sec "Blinking blue fast" 3. Press the Up button on the remote control for 5 seconds. PAIR 5 sec SOMUONDDE ID SET 4. Check if the LINK LED is solid blue (connection complete). • The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer. Soundbar works erratically. • After removing the power cord, insert it again. • Try again after initializing the product. • If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. Remote control does not work • Point the remote directly at the soundbar. • Replace the batteries with new ones. The Soundbar indicator turns solid red. • The microphone is turned off. Turn on the microphone. Sound is not output from the soundbar. • The volume of the Soundbar is too low or muted. Adjust the volume. • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. • For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar) • Remove the cable from the Soundbar and then reconnect it. Sound is not output from the subwoofer. • Check whether the LED on the rear of the Subwoofer lights in blue. Reconnect it when the blue LED blinks or the red LED lights. If the TV is not connected via HDMI TO TV (eARC/ARC) • Check whether the HDMI cable is correctly connected to the ARC terminal. • Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar. • HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON) Soundbar will not connect via Bluetooth. • When connecting a new device, switch to "BT PAIRING" for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.) • Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) Sound drops out when connected via Bluetooth. • Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc. • If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar. • If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use. Soundbar will not connect to Wi-Fi. • Make sure the wireless router is turned on and then reconnect the wireless router after rebooting. • The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible. The soundbar does not turn on automatically with the TV. • When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV. 07 LICENSE Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED. The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. • Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how • The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/thirdparty-licenses. To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com) • Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. • Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. 08 IMPORTANT NOTES ABOUT SERVICE • Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. • An administration fee may be charged if either: a. An engineer is called out to your home at your request and there is no defect in the product. b. You bring the unit to a repair center and there is no defect in the product. • You will be advised of the amount of the administration fee before any work is done or a home visit is made. • If you have a problem with this product, we strongly recommend you read the appropriate section of this manual, visit the Support page for your product at www. samsung.com, or call Samsung Product Support (1-800726-7864) to find an answer before you contact a service center for a repair. 09 SPECIFICATIONS AND GUIDE Model Name HW-Q900C Weight 17.0 lbs (7.7 kg) Dimensions (W x H x D) 48.5 x 2.7 x 5.4 inches (1232.0 x 69.5 x 138.0 mm) Operating Temperature Range + 50 °F to +104 °F (+10 °C to +40 °C) Operating Humidity Range 10 % to 80 %, non-condensing Storage Temperature -4 °F to +113 °F (-20 °C to +45 °C) Storage Humidity 5 % to 95 %, non-condensing AMPLIFIER Rated Output power (18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6) Supported play formats Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch Subwoofer Name PS-WC90B Weight 25.8 lbs (11.7 kg) AMPLIFIER Rated Output power 200 W Dimensions (W x H x D) 8.7 x 16.3 x 16.1 inches (220.0 x 413.0 x 410.0 mm) NOTE • Samsung Electronics Co., Ltd reserves the right to change the specifications without notice. • Weight and dimensions are approximate. Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi. Wi-Fi Port deactivation method Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off. Bluetooth Port deactivation method Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off. LIMITED WARRANTY TO ORIGINAL PURCHASER This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of: One (1) Year Parts and Labor* (*90 Days Parts and Labor for Commercial Use) This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG's authorized service center. Transportation of the product to and from the service center is the responsibility of the purchaser. SAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer. SAMSUNG's obligations with respect to software products distributed by SAMSUNG under the SAMSUNG brand name are set forth in the applicable end user license agreement. Non-SAMSUNG hardware and software products, if provided, are on an "AS IS" basis. Non-SAMSUNG manufacturers, suppliers, publishers, and service providers may provide their own warranties. This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, and except to the extent otherwise expressly provided for in this statement, noncommercial use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied and authorized by SAMSUNG, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal or reinstallation; reception problems and distortion related to noise, echo, interference or other signal transmission and delivery problems. SAMSUNG does not warrant uninterrupted or error-free operation of the product. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To obtain warranty service, please contact SAMSUNG customer care center. The benefits of this Limited Warranty extend only to the original purchaser of Samsung products from an authorized Samsung reseller. THIS LIMITED WARRANTY SHALL NOT APPLY TO ANY SAMSUNG PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS OR RETAILERS, EXCEPT IN STATES WHERE SUCH RESTRICTION MAY BE PROHIBITED. For a list of Samsung authorized retailers, please go to: http://www.samsung.com/us/peaceofmind/authorized_resellers.html.