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Samsung TU9000 User Manual - Page 3

Troubleshooting, There is No Sound or the Speakers are Making an Odd Sound

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Troubleshooting Picture Issues 115 Testing the picture Sound and Noise Issues 119 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet+ (HDMI-CEC) Issues Remote Control Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing TV operational issues Getting Support 133 Getting support through Remote Management 133 Finding the contact information for service 133 Requesting service FAQ The TV Screen does not Display Properly 134 When the TV screen does not display properly The TV does not Turn On 141 When your TV does not turn on The Picture is Distorted, or No Sound Comes Out of the Sound Bar 147 When the TV does not connect with an external device properly Internet Access is not Available 152 When the TV can't connect to the Internet There is No Sound or the Speakers are Making an Odd Sound 157 When no sound comes out of the TV, or the sound is breaking up The Remote Control does not Work 164 When the remote control does not work Updating the Software 169 Updating to the latest TV software

Section	Page
Contents	2
Guide	5
Connections	5
Connection Guide	5
Connecting an Antenna	6
Connecting to the Internet	7
Establishing a wired Internet connection	7
Establishing a wireless Internet connection	8
Checking the Internet connection status	9
Resetting Your Network	9
Turning on the TV with a mobile device	9
Connecting an IP control device to the TV	9
Changing the name of the TV	9
Screen Sharing (Smart View) with your Mobile Device	10
Using the Tap View	11
Enabling the Tap View	11
Connection Cables for External Devices	12
Switching between external devices connected to the TV	14
Editing the name and icon of an external device	14
Using additional functions	15
Connection Notes	16
Connection notes for HDMI	16
Connection notes for computers	17
Connection notes for mobile devices	17
Peripherals	18
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote	18
Using Anynet+ (HDMI-CEC)	19
Connecting an external device through Anynet+ and using their menus	19
Read before connecting an Anynet+ (HDMI-CEC) device	19
Controlling the TV with a Keyboard, Mouse, or Gamepad	20
Connecting a USB keyboard, mouse, or gamepad	20
Connecting a Bluetooth keyboard, mouse, or gamepad	20
Using the keyboard and mouse	21
Setting up the input devices	22
Entering Text using the On-Screen Virtual Keyboard	22
Smart Features	24
Using Smart Hub	24
Displaying the Home Screen	25
Launching Smart Hub automatically	31
Launching the last used app automatically	31
Testing Smart Hub connections	31
Resetting Smart Hub	31
Using a Samsung account	32
Signing in to a Samsung account	32
Creating a new account	32
Managing your Samsung account	33
Using Remote Access	34
Connecting a Remote PC	34
Playing Multimedia Content on a Remote PC	37
Using Screen Sharing (Wireless)	38
Using Samsung DeX	38
Using Office 365	38
Adding the Cloud Service	38
Using Cloud Service	39
Using the Apps Service	40
Installing an app	41
Launching an app	41
Managing installed apps	42
Using the Gallery App	44
Using the SmartThings App	45
Controlling your TV with the mobile SmartThings app	46
Using the e-Manual	46
Launching the e-Manual	46
Using the buttons in the e-Manual	47
Using the Internet	49
Playing pictures/video/music	50
Playing multimedia content on a PC or mobile device	51
Playing multimedia content on a USB device	51
Listening to your mobile device sound through the TV speaker using Sound Mirroring	52
Buttons and functions available while playing multimedia content	52
Using Bixby	55
Starting Bixby using buttons on the Samsung Smart Remote	56
Learning about the Explore Bixby Screen	57
Read Before Using Bixby	58
Provisions for using Bixby	59
TV Viewing	60
Using the Guide	60
Setting Up a Schedule Viewing	61
Using the schedule viewing options from the guide screen	61
Using the schedule viewing options while watching a program	61
Using schedule viewing to view programs at a specified time on a specified date	62
Setting the schedule Viewing Time	62
Using the Channel List	63
Editing Channels	64
Using a Personal Favorites List	65
Create a favorites list	65
TV-Viewing Support Functions	66
Changing the broadcast signal	66
Scanning for available channels	66
Using Program Rating Lock	66
Watching blocked / restricted programs	67
Enable Data Service	67
Configuring advanced broadcasting audio settings	68
Checking digital channel signal info and strength	68
Picture and Sound	69
Adjusting the Picture Quality	69
Choosing a picture mode	69
Configuring advanced picture settings	70
Setting the Viewing Environment for External Devices	71
Playing games on an optimized screen	71
Adjusting the image quality of HDR game	71
Using Cable Box IP Remote	72
Using Input Signal Plus	72
Using HDMI Black Level	72
Changing the Picture Size and Position	73
Changing the picture size settings	73
Configuring a Sound Mode and Expert Settings	74
Choosing a sound mode	74
Configuring advanced sound settings	74
Using the Sound Support Functions	76
Selecting speakers	76
Listening to the TV through Bluetooth devices	76
Listening to the TV through a Samsung audio device that supports the Wi-Fi function	77
System and Support	78
Using the Time Functions and the Timers	78
Setting the clock automatically	78
Adjusting the clock for DST and time zone	79
Changing the current time	79
Setting the clock manually	80
Using the sleep timer	80
Turning off the TV using the off timer	80
Using the Auto Protection Time and Energy Saving Functions	81
Setting the Auto Protection Time	81
Reducing the energy consumption of the TV	81
Updating the TV's Software	82
Updating through the Internet	82
Updating through a USB device	82
Updating the TV automatically	82
Audio and Video Functions for the Visually or Hearing Impaired	83
Running the accessibility functions	83
Running Accessibility Shortcuts	83
Enabling voice guides for the visually impaired	83
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide	84
The TV screen is turned off but audio continues	84
Enabling audio for the video description function	84
White text on black background (high contrast)	84
Setting the screen to black and white	85
Enlarging the font (for the visually impaired)	85
Learning about the remote control (for the visually impaired)	85
Learning about the TV menu	85
Showing captions	86
Splitting the caption	86
Selecting the caption language	86
Setting the digital caption related options	86
Listening to the TV through Bluetooth devices (for the hearing impaired)	87
Configuring the repeat settings for remote control buttons	87
Using Voice Assistants on TV	88
Select the Voice Assistant	88
Using Other Functions	89
Changing the menu language	89
Setting up a password	89
Selecting Usage or Retail Mode	89
Managing External Devices	90
Using AirPlay	90
Restoring the TV to the factory settings	90
Precautions and Notes	91
Read Before Using Apps	91
Read Before Using the Internet Function	92
Read before setting up a wireless Internet connection	93
Precautions for wireless Internet	93
Wireless security protocols	93
Read Before Playing Photo, Video, or Music Files	94
Limitations to the use of photo, video, and music files	94
Supported subtitles	95
Subtitle formats	95
Video formats with subtitles	95
Supported image formats and resolutions	96
Supported music formats and codecs	96
Supported video codecs (TU6/TU7 series, BET-H)	97
Other restrictions	98
Video decoders	98
Audio decoders	98
Supported video codecs (The Frame)	99
Other restrictions	100
Video decoders	100
Audio decoders	100
Supported video codecs (T5/N5/M4 series or lower, BET-M, BET-B)	101
Other restrictions	102
Video decoders	102
Audio decoders	102
Read After Installing the TV	103
Picture sizes and input signals	103
Installing an anti-theft lock	103
Supported Resolutions for UHD Input Signals	104
If Input Signal Plus is set to Off	104
If Input Signal Plus is set to On	104
Read Before Connecting a Computer (Supported Resolutions)	105
IBM	105
MAC	105
VESA DMT	106
VESA CVT	107
CTA-861	107
Supported Resolutions for Video Signals	108
CTA-861	108
VESA CVT	109
Read Before Using Bluetooth Devices	110
Restrictions on using Bluetooth	110
Blocking programs based on their TV Rating	111
Blocking movies based on their Motion Picture Association of America (MPAA) rating	112
Blocking programs based on their Canadian English Rating	112
Blocking programs based on their Canadian French Rating	113
Blocking Programs based on their Downloadable U.S. Rating	113
Licenses	114
Troubleshooting	115
Picture Issues	115
Testing the picture	115
Sound and Noise Issues	119
Testing the sound	119
Channel and Broadcast Issues	122
External Device Connectivity Issues	123
Network Issues	125
Anynet+ (HDMI-CEC) Issues	126
Remote Control Issues	127
Apps	128
Media Files	128
Voice Assistant Issues	129
Other issues	130
Diagnosing TV operational issues	132
Getting Support	133
Getting support through Remote Management	133
Finding the contact information for service	133
Requesting service	133
FAQ	134
The TV Screen does not Display Properly	134
When the TV screen does not display properly	134
The TV does not Turn On	141
When your TV does not turn on	141
The Picture is Distorted, or No Sound Comes Out of the Sound Bar	147
When the TV does not connect with an external device properly	147
Internet Access is not Available	152
When the TV can't connect to the Internet	152
There is No Sound or the Speakers are Making an Odd Sound	157
When no sound comes out of the TV, or the sound is breaking up	157
The Remote Control does not Work	164
When the remote control does not work	164
Updating the Software	169
Updating to the latest TV software	169
Accessibility Guidance	176
Learn the Menu Screen	176
Using the Accessibility Menu	176
Running the Accessibility Shortcuts menu	176
Running the Accessibility menu functions using the General menu	177
Running the Accessibility menu functions using Bixby	177
Learning about the Accessibility menu functions	178
Using the TV with Voice Guide on	181
Changing channel	181
Changing volume	181
Using program information	182
Using the guide	183
To view a program on now	184
Other options in the guide	184
Using Schedule Viewing	185
Setting up a schedule viewing	185
Cancelling a scheduled viewing	185
Using the Channel List	186
Using Smart Hub	187
Smart Hub	187
Using the Smart Hub Home Screen	188
Launching the e-Manual	190
Using Bixby	191