Samsung UF-130ST Software Users Guide - Page 31

Troubleshooting Symptom Solution Fails to run Samsung Digital Presenter program There is a communication error between Samsung Digital Presenter and the computer. • Check the USB cable connection. • Close other unnecessary software programs that are running(especially programs related to USB communication and which occupy many system resources). • If you turn the unit off, turn it back on after at least 10 seconds. The following error message: "There is a problem in communication of USB. Exit Samsung Digital Presenter program." The following error message: "The Program is already running." When the recognition of equipment is failed There is a communication error between Samsung Digital Presenter and the computer. • Check the power condition of digital presenter or connection of USB port to presenter. • If you use specific control card, you should update your device software at the Web site. • Update the latest patch file for USB 2.0 control card at the MS Web site. • Check the length of USB cable.(within 4 meters) • If you have run many programs on your system, you would have many problems about communication of imaging because of shortage of memories or resources. • Run the program after minimum 3 seconds. • In case of Abnormal Off, disconnect the plug of USB and reconnect it or reboot the PC • When the recognition of digital presenter, reboot the PC and retry. After that, if you have same problem, you should reinstall device driver(For details, see page 6). 29