Samsung UN55TU8300F User Manual - Page 15

Video Apps problems (Youtube etc) •• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK. •• Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. What is Remote Support? Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely: •• Diagnose your TV •• Adjust the TV settings foryou •• Perform a factory reset on your TV •• Install recommended firmware updates How does Remote Support work? You can easily get Samsung Remote Support service for your TV. 1. Call the Samsung service center and ask for remote support. 2. Open the menu on your TV, and then go to the Support menu. ( > Settings > Support) 3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician. 4. The technician will then access your TV. Eco Sensor and screen brightness Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection. •• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function. •• The eco sensor is located at the bottom of the TV. Do not block the sensorwith any object. This can decrease picture brightness. English - 15