Samsung UN65F6350AF Quick Guide Ver.1.0 (English) - Page 15

Troubleshooting If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung. com/support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864). Issues Flickering and Dimming Component Connections /Screen Color Screen Brightness Auto Motion Plus/Blur Unwanted Powering Off Trouble Powering On Stand Assembly Cannot Find a Channel Solutions and Explanations If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Energy Saving (System > Eco Solution > Eco Sensor) and/or Energy Saving (System > Eco Solution > Energy Saving) and check again. If you find that the color on your Samsung television screen is not correct or the black and white colors are off, run a Self Diagnosis Picture Test (Support > Self Diagnosis > Picture Test). If the picture problem is caused by the TV, the problem should be visible in the Picture Test. If the problem is not visible, next confirm that the TV's video input jacks are connected to the correct external video device output jacks and that none of the connections are loose. Finally, if possible, test your external video devices by connecting them to another TV. If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first. Navigate to Picture and adjust Backlight, Contrast, Brightness, Sharpness, Color, Tint (G/R) and other picture quality adjustment settings. If you find that there is a blur or "ghost" shadow to the images on your television screen, you might be able to correct the issue using Auto Motion Plus (Picture > Picture Options > Auto Motion Plus). If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency and automatic off features. Check if Sleep Timer (System > Time > Sleep Timer) has been enabled. Sleep Timer automatically turns off the TV after an amount of time that you select. If the Sleep Timer has not been enabled, see if No Signal Power Off (System > Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco Solution > Auto Power Off) has been enabled. No Signal Power Off turns off the TV if no signal has been received by the TV for a specified period time. Auto Power Off turns off the TV if there has been no user input in four hours. When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on. If you find that you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. If the power cord is connected properly and the remote control is operating normally, the problem might be with the antenna cable connection or the cable/satellite box not being turned on. Check the antenna connection or turn on the cable/satellite box. If you have any trouble assembling the stand, review the stand assembly instruction in the Quick Start Guide. Re-run Setup (Go to Menu > System > Setup) or run Auto Program. (Go to Menu > Broadcasting > Auto Program). ✎✎ For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/ spsn. English - 15