Samsung UN65JS9000F User Manual - Page 139
I Can't Hear the Sound Clearly, Testing the sound
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I Can't Hear the Sound Clearly Testing the sound MENU/123 MENU Support Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength. The problem There is no sound or the sound is too low at maximum volume. Try this! Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV. The picture is good but there is no sound. Set MENU/123 Speaker List to TV Speaker. If you are using an external device, check the device's audio output option. (For example, you may need to change your cable box's audio option to HDMI if the box connected to your TV is using an HDMI cable.) To listen to computer sound, connect an external speaker to the computer's audio output connector. If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device's power cable. The speakers are making an odd sound. Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the signal information. A low signal level may cause sound distortions. Run Sound Test (MENU/123 MENU Support Self Diagnosis Sound Test).